Trade Specialist - Singapore - LSEG (London Stock Exchange Group)

LSEG (London Stock Exchange Group)

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Role Responsibilities & Key Accountabilities:

Works independently to solve complex client queries and resolve where precedent may not exist. May train more junior staff.
Provides direct specialized customer service support to analysts, researchers, data scientists, developers and various users at corporate and institutional accounts serving their business strategy needs through consultation and advising on content and product capabilities.
Provides second level support for problem resolution including troubleshooting, research, code scripts, and answering client inquiries on content and delivery platform. Work with internal and external parties, including vendors, content, developers and product managers to resolution.
Has a strong understanding of the business area and products being supported and how they relate to a client's informational needs.
Uses voice of the customer to improve products and services or processes. Is an active contributor to product release rollouts and upgrades programs.
Proactively engages and is engaged by Sales Account Team on relevant upsell and incident issues.
Utilizes experience and relationship management skills to work on some dedicated accounts.
Contributes to projects within a broader project or has accountability for ongoing activities

Qualifications & Experience:

Recommended Degree: Finance, Business, Information Science, Computer Science, or Economics
Recognized expert: Former customer or moderate relevant working experience

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities.

Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries.

However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.

You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth.

Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer.

This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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