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    Duty Manager - Singapore - Daisho Development Singapore Pte Ltd

    Daisho Development Singapore Pte Ltd
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    Full time
    Description

    POSITION SUMMARY

    • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
    • Set up accurate accounts for each guest according to their requirements.
    • Be well versed and provide information on Marriott International's loyalty program - Marriott Bonvoy
    • Ensure rates match market codes, document exceptions.
    • Secure payment prior to issuing room key, verify/adjust billing.
    • Compile and review daily reports/logs/contingency lists.
    • Complete cashier and closing reports.
    • Supply guests with directions and property information.
    • Accommodate guest requests, contacting appropriate staff if necessary.
    • Follow up to ensure requests have been met.
    • Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts.
    • Manage emergency situations
    • Count and secure cashier float at beginning and end of shift.
    • Obtain manual authorizations and follow all Accounting procedures.
    • Notify Loss Prevention/Security of any guest reports of theft.

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