Production Support Analyst - Singapore - SAKSOFT PTE LIMITED

SAKSOFT PTE LIMITED
SAKSOFT PTE LIMITED
Verified Company
Singapore

1 month ago

Wei Jie

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Wei Jie

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Description
Experience: 3+ Years


Role:
Production Support Analyst


Responsibilities:


  • Investigate production issues, respond based on production defect severity SLAs
  • Manage and respond to users on timely manner.
  • Log incident ticket for production issues and user queries
  • Follow up on defect and incident closure and meet incident closure KPI
  • Make sure system availability as per respective agreed SLA
Able to work in shift based environment, support implementations during bank's green zone.

  • Prior handon production support experience of OPEN Systems/AS4000
  • Good support knowledge in either one of the retail or wholesale payment or customer information systems
  • Willing to work in onsite shiftsupport model [24*7]
  • Handson experience in writing AS400 and SQL queries and parsing logs for issue investigation
  • Handson experience in writing shell scripts (UNIX) and optimize incidents investigation
  • Strong written, oral communication skills and able to manage user
  • Ability to easily adopt to any technology / environment
  • 2 or more years' production support experience in bank or financial vendors across multiple technologies / platform
  • Be able to work in fast pace and highpressure working environment
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