Senior Executive - Singapore - TOUCH COMMUNITY SERVICES LIMITED

TOUCH COMMUNITY SERVICES LIMITED
TOUCH COMMUNITY SERVICES LIMITED
Verified Company
Singapore

1 month ago

Wei Jie

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Wei Jie

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Description

Job Summary:


Actively support TOUCH's Digital Transformation journey by working closely with external and internal stakeholders and vendors to maintain and support TOUCH's backend systems that enable Digital Capability in TOUCH.


Principals Responsibilities and Duties:


  • Align digital transformation strategy with TOUCH strategic pillars (People, Programme, Platform and Partnership) to transform TOUCH into a datadriven and clientcentric organisation.
  • Collaborate with internal stakeholders and vendors to design, implement, maintain and support digital endtoend processes spanning across TOUCH systems
  • Work with internal and vendor teams to, maintain and support TOUCH backend systems built on Dynamics 365 (D365) Customer Relationship Management (CRM) and Business Central (BC), support issues and problem management, and design solutions to meet business needs.
  • Use technical knowledge and expertise to conduct functional impact assessments, analyse business processes and requirements
  • Analyse cloud service providers release plans, propose recommendations and work with internal teams and vendors to carry out action plan
  • Ensure all business and technical documentation are kept up to date
  • Ensure internal and vendor teams address and solve issues and problems in a timely manner to meet defined Service Level Agreements (SLAs)
  • Contribute as a member of a crossfunctional, agile delivery team.

Essential Skills and Qualifications:


  • Degree in Computer Science, Information Technology or a related technical discipline
  • At least 5 years of relevant working experience
  • At least 3 years working experience in Customer Relationship Management, Enterprise Resource Planning and Reporting solutions
  • Working experience with technology such as Microsoft 365, Dynamics 365, Azure, Power Platform, SQL Server Reporting Services (SRSS), Jet Report and APIs
  • Good communication skills
  • Strong grasp of digital concepts, technology and business models is advantageous
  • Strong problemsolving and analytical skills
  • Handson with a cando attitude
  • Positive attitude and a team player
  • Energised by innovation projects and technology adoption in social services.
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