Global Ip Quality Insights Specialist - Singapore - TikTok

TikTok

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform.

We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.

Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.

Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe.

We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

We are looking for a motivated, highly-organized, detail-oriented IP Quality Insights Specialist.

In this role, you will gain valuable exposure to many areas of TT, will work with people of all levels, collaborate on projects, and be a champion for positive change.

As a Global Quality Insights Specialist, you will become an expert in IP queries and work to support this team through quality assessments, continuous improvement initiatives and much more.

You will be part of a global team, assessing whether our policies and processes are effectively implemented to respect Intellectual property rights and protect creativity.

This is a hugely exciting opportunity to join a rapidly expanding team.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

Responsibilities:

What will I be doing?

Conduct quality assessments across global Intellectual Property team encompassing complex policies, workflow processes and regional laws/regulations
Track/flag trends and patterns within assessments and cascade back to relevant stakeholders
Stay up to date on key workflow changes, operational guidelines, policy updates and intellectual property regulations
Use quantitative & qualitative research methods to perform post hoc root cause analyses on designated high priority escalations
Create and present case reviews that adapt to various audiences (leadership, external partners, etc.) to establish a unified message and an understanding of events and root causes
Identify and recommend improvements to policies, processes, systems, and products that mitigate risk to TikTok
Identify areas to improve TikTok's Intellectual Property practices and policies
Create datadriven insights on escalation trends, and maintain feedback loops to leverage these trends to mitigate risk
Monitor quality assurance related metrics, familiar with data statistics and analysis
Collaborate closely with data analytics team and engineering team to continually improve on tooling needs for Quality metrics and data analysis
Provide constructive feedback to IP team members regarding quality of work highlighting any identified risks and/or improvement opportunities

Qualifications:

What should I bring with me?
years of relevant experience in quality assurance, quality insights and/or continuous improvement

Ability to analyze information to identify trends and/or risks
Proven ability to make important decisions independently and multitask under pressure, responding quickly to changing situations in complex environments without compromising quality
Experience with social media, analytical tools, and online research
Experience working cross functionally with a variety of stakeholders in a fastpaced environment
Experience solving problems, analyzing data and using data in solving and providing practical business insights or reporting critical information
Strong communication, training and presentation skills
Your ability to work in a high tempo environment, adapt, respond to daytoday challenges of the role.
Your resilience and commitment to selfcare to manage the emotional demands of the role.

Preferred Qualifications:

Bachelor's degree or above
Comfortable reviewing and dealing with sensitive content
Familiar with DMCA and Trademark law, as well as fair use.
Familiar processing DMCA or Trademark requests

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At