Gm IT Aps Esolutions Credit Pcm Application Support - Singapore - SELECT 4 PTE. LTD.

SELECT 4 PTE. LTD.

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

For our Client, we are looking for a consultant to work on an on-going project

**Role & Responsibilities:
Incident and Problem Management

Manage/Own P1/P2 incidents and problems end to end
Communicates with internal users and management over incidents and postmortems
Ensures all support issues are correctly logged in the Bank incident management system with relevant details (downtime, slowness etc.) and ownership of their resolution
Diagnoses issues: establishes their root case.
Initiates task force over critical incidents
Liaises with upstream and downstream systems support teams as appropriate

Application Monitoring and follow up

Responsible for global uptime target of 99.9%, across the whole Credit eTrading platform
Market connectivity though ION
Algorithmic trading
Auto negotiation
Pricing
D2D and D2C
Booking

Performs system administration

Updates the relevant Production KPIs

Knowledge Management and Documentation

Documents support procedures on wiki
Ensures FollowtheSun and regional support teams are trained as required, in particular over new releases
Communicates a daily handover document to Follow-TheSun support teams, where appropriate

Continuous Service Level improvement

Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools

Maintenance and enhancements

Participates to release cycles for functional validation on staging/preproduction and production environments in particular for logs
Review release and coordinate around deployment/post release checks
Communicates Release Notes

Project and specific tasks

Various project and smaller tasks are managed by the team, all related to support: most of the tasks are incident response, business request or maintenance