Senior Executive - Singapore - Canon

Canon

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

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Description

Job Duties
AREAS OF RESPONSIBILITY

Plan, develop and establish regional level strategy for service offices (ASO) and business partners (CBP), support their business to grow with various service innovation schemes.
Analyse, monitor and understand market conditions, competitors' trends, customers' requirements to determine and implement industry best practices.
Encompass all aspects of service marketing support including: direct response campaigns, through the line marketing, collateral, sales tools development and product launches.
Provide process reengineering expertise and/or business expertise to uncover root cause issues and develop solutions to address those issues effectively. Solutions including Help Desk support structure, Dispatching Processes, On-Site Repair Work Flow etc.
Planning and supporting the development of IT and service business related projects.
Responsible for supporting integrated strategic business plan with internal resources/outsourcers to improve service efficiency, customer satisfaction, cost reduction and business profitability.
RequirementsAt least a degree holder.

At least more than - 5 years experience in relevant fields.

Project Management experience is required.

Posses relevant IT knowledge.

Posses a patient, friendly and pleasant attitude

Product & Service business knowledge in printing product and software

Ability to analyse service profitability and evaluate cost saving effects.

Understand service P/L and decision making for next action.

Innovative thinking.