Core Ops Asia Institutional Specialist - Singapore - Capital Group Companies

Capital Group Companies

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Primary responsibilities/essential functions:

Leads issue triage on behalf of Core Ops for institutional complex matters in partnership with internal/external parties- Anticipate and respond to technical and strategic business questions from senior level associates- In first time through/complex situations, represent Core Ops with internal and external groups (e.g., client facing groups, IO teams, legal, Technology etc.)- Facilitates effective strategic collaboration across Core Ops and internal/external parties- Ensure all responses are complete, timely, accurate, and exemplify the high service quality expected from Core Ops.- Lead and participate in institutional centric projects on behalf of Core Ops; Autonomously develops and lead solution design/issue triage using ingenuity/innovation with consideration of external benchmarks; Establish project plan and processes based on defined business initiatives; set milestones and target dates, assign tasks, manage project deliverables and expectations for participants, and allocate resources to ensure timeliness of delivery; regularly inform key stakeholders/leadership/governing committees of plans and progress updates.

Ensure solutions are consistent with organizational objectives and communicate regular/custom updates to key parties

Central leadership, broad internal/external technical expertise, and guidance for institutional operations in Core Ops by developing and recommending short and long-term solutions to complex matters- Maintain strong operational knowledge of institutional product offerings, capabilities & ecosystem.- Stay apprised of external industry developments and topics.

Ensure Core Ops impacts are evaluated and summarized.

Drive translation of institutional business long-term vision into relevant Core Ops roadmap priorities aimed to continuously deliver high quality near and long-term outcomes- Partners with Core Ops management to develop best practice strategies, processes, and procedures aimed to continuously improve institutional centric operations in Core Ops- Drive forward institutional business vision/objectives by establishing related Core Ops goals, in collaboration with managers; regularly inform key stakeholders/leadership/governing committees of plans and progress updates.

Prepares and delivers written/oral customized internal/external communication to various internal/external parties Communicate aggregate Core Ops operational issues/trends relative to client servicing support delivery and make presentations to senior business leaders and governance or oversight committees

Build and maintain strong global relationships- Independently develop and maintain global key internal and external relationships/network- Partner with global cross-business unit teams to advocate for balance of custom client needs and operational risk/scale

Anticipate future business needs and partners with Core Ops management to identify opportunities for continued improvement- Remain apprised of aggregate Core Ops operational health/risk and delivery KPI trends to influence continuous improvement sound solutions trends (e.g., critical deadline lapses, internal record inaccuracy, control breaks, financial/reputational exposure and/or inconsistent interaction compared to Core Ops framework/best practices); identify opportunities for tactical/strategic improvement and partner with management to ensure implementation; regularly inform key stakeholders/leadership/governing committees of plans and progress updates.

- Consider internal/external resource research and best practices

Performs additional responsibilities as assigned

Skills/qualifications:

Business & Technical Skills:

Demonstrates indepth and broad working knowledge of the Financial Services industry and institutional investment operations (banking operations and/or fixed income is a plus), competitive landscape, and regulatory environment; includes ability to translate relevance of policies, practices, trends, technology, and information affecting the operations.
Demonstrates autonomously taking initiative to raise issues, solve problems and produce high quality outcomes. Demonstrates effective written and oral communication skills with a diverse group of associates, senior business leaders and a diverse group of individuals outside the organization.
Demonstrates strong leadership skills, comfortable taking the lead in group situations, and independently drive solutions.
Flexibility to work in a fastpaced environment, handling multiple tasks with the ability to adjust priorities to meet changing client timelines/requests.
Demonstrates progressive thinking with a passion for streamlining processes and leveraging relationships to navigate changes across multiple global Core Ops teams and internal/external parties.
Demonstrates ability to consider long term impacts and explore diverse perspectives and dissenting viewpoints when developing a recommendation.
Fluency in English is requi