Customer Success Manager - Singapore - Snaphunt Pte Ltd

Snaphunt Pte Ltd

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Company

Snaphunt Pte Ltd

Designation

Customer Success Manager

Date Listed

22 Feb 2023

Job Type

Entry Level / Junior Executive

Full/Perm

Job Period

Immediate Start, Permanent

Profession

Sales / Retail

Industry

Computer and IT

Location Name

Singapore

Allowance / Remuneration

$6,000 - 7,000 monthly

Company Profile

Our client is a Customer Data Platform-led personalization and real-time marketing automation solution that delivers superior customer experiences resulting in increased conversions, retention, and growth for enterprises

The key capabilities include:
Connectors to organize silo-ed marketing data sources and create a real-time customer one view

Orchestrate individual customer journeys across the marketing tool ecosystem on the right channels at the right time using a proprietary in-built machine learning engine

Create 1:1 personalized experiences for each user across multiple marketing channels

Job Description:

Work alongside & learn from best in class talent
A role that offers a breadth of learning opportunities
Attractive Salary & Benefits

The Job

Your Responsibilities will include:

Looking for a maverick who is passionate about increasing digitals share of Business for clients
Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients
Define and Execute strategy for retention and cross sell for every account
Understand client known and unknown needs and partner with Delivery and product team to address client needs
As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients
Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head Innovation and other C level executives.
Provide Client and market level insights for product innovation
Lead presales for the region & given set of accounts
Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs

Skills Required:

23 years of Mar Tech experience, with strong demonstrated prior experience of helping clients achieve success using enterprise solutions preferably digital marketing platforms.
Must have excellent communication skills.
Proven track record of upselling/cross selling
Experience in working with and influencing customers at multiple levels up to CXOs.
Willingness to travel, if required on short notice.
BFSI(Banking, financial services and insurance), Retail or Telecommunication experience is a plus

Ref: 8L157P6006
Application Instructions

Agent Note This position is posted on behalf of a client by a third party agent.