IT Service Management Officer - Singapore - Jobster Private Ltd

Jobster Private Ltd

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

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Description

POSTED BY

Gloria Er
Recruitment ManagerFollow

Join a motivated IT Governance Team, overseeing IT development and maintenance for a key NCS client.

You must excel in Stakeholder management, IT Service Management, Configuration Management, Incident Management, IT Security Management, and IT Security Compliance & QA Management.

Proven track records are essential.

If you thrive on being part of delivery and transforming the clients' operation, then this is the position for you.

Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.

Responsibilities:

You will be responsible for the following scope of work for a system or a family of systems for a key NCS client:
Service Management
Configuration Management
Incident Management
IT Security Management
IT Security Compliance & QA Management

The following are the activities in each scope of work:

Service Management:

Monitor and report on the SLA/KPI of the inscope systems, grouped under the System Family, to the client.
Liaise and work directly with clients (stakeholders, Ops Managers, and/or Contractors) for project delivery and maintenance support.
Update clients on operational concerns and compliance matters and propose resolutions.
Provide monthly summaries and progress reports on systems' health, statuses, risk status, CR/SR, and System Problem.
Participate in management update meetings
CCC, Operations, Service Review, Audit, and Management Meeting.
Review reports from Operations & Support (O&S) project teams within the System Family.
Support O&S Project teams during Audit, DR/BCP, Backup & Recovery exercises.
Propose continuous improvement initiatives to strengthen IT governance & compliance, and increase work quality and efficiency.
Prepare and submit the Management plan compilation to the Client annually.

IT Configuration Management:

Periodically review IT asset inventory records (hardware, software, network equipment, networkattached equipment, and endpoints) maintained by Clientappointed Asset Officer.
Review Obsolescence at System Family Level and submit a report to the Client.

Incident Management:

Lead investigation and resolution of incidents.
Conduct root cause analysis and recommend improvement solutions for recurrent incidents to the Client.

IT Security Management:

Schedule security scans for identified systems according to policies and verify vulnerability rectifications.
Conduct weekly Security Reviews on System Access and administration patterns, reporting any unusual or suspicious activities to SMO Head Office.
Track, mitigate, and deploy patch security vulnerabilities as per the stipulated timeline, submitting monthly oversight reports.
Escalate and/or seek Client's acceptance and approval of assessed risks.

IT Security Compliance & QA Management:

Ensure compliance of the Systems with applicable standards, policies, directives, and guidelines.
Review and report compliance status to SMO Head Office annually.
Collaborate with stakeholders during audits to provide responses and evidence for compliancerelated declarations.
Provide Rectification Plans for any identified gaps and address issues arising from audits.
Seek waiver on compliance when justified.
Maintain updated records of standards, policies, guidelines, deliverables, and quality assurance records for audit purposes.
Collaborate with the Client on system enhancements required for policy changes and audit requirements.

The ideal profile should have / be:

Degree in Information Systems, Computer Science, or equivalent.
More than 3 years of IT project management experience and at least 5 years of IT experience.
Familiarity with Software Development Life Cycle (SDLC).
Experience in IT business analysis techniques.
Selfmotivated with a positive "cando" attitude, creative, with excellent presentation, communication, negotiation, and interpersonal skills, including strong persuasive techniques.
Able to lead, develop, and maintain respectful and trusting relationships.
Able to travel as and when required.
Knowledge and understanding of Database Administration and Operations Support.