Customer Service Officer - Singapore - Singapore Post Ltd

Singapore Post Ltd
Singapore Post Ltd
Verified Company
Singapore

3 weeks ago

Wei Jie

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Wei Jie

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Description
Job Description


Responsibilities:


  • Identify and assess customers' needs to achieve satisfaction and provide first call resolution (5%)
  • Manager Customers' expectation and enquiries within service level agreement
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution (30%)
  • Liaise with and follow up with internal stakeholders for investigation (50%)
  • Validate claims (5%)
  • Maintain records of customer interactions, process customer claims and file documents (10%)
  • Provide suggestion for process alignment to improve KAD's efficiency
  • Contribute to KAD Team effort by accomplishing related work scope as needed
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

Requirements:


  • GCE 'O' Level and above
  • At least 2 years in Customer Servicerelated industry
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