Care Coordinator - Singapore - NTUC Health

NTUC Health

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

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Description

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

DESIGNATION :
Care Coordinator (Case Management) (Home Care)

RESPONSIBILITIES

To provide basic care coordination, discharge planning, monitor/evaluate and education for clients and their families on Home Care Service received.

a) Service Coordination Management

To administer the coordination of service requested by new clients. To ensure proper documentation on the systems and paper filing are completed on a timely basis.
To conduct regular home visits & telephonic follow up to build rapport, obtain feedback and engage clients and their caregivers
To work closely with internal stakeholders when applicable to ensure the smooth delivery of service, i.e. Home Personal Care (HPC) service is carried out by Care Associate (CA).

b) Administrative Management

To arrange for reassessment of care plans with clients on a 6monthly basis. This is to determine if the client requires to continue to receive the service.
To manage monthly transport/adhoc claims and prepare reimbursement requests for submission to HR (for locum doctors, locum care staff or as required).
To conduct regular telephonic follow up to engage with clients and obtain feedback on the services rendered.
To work closely with Operations and Nurse Manager on discharging clients from service.
To provide any other adhoc administrative general support to the Home Care team as assigned.

c)Service Development

To be involved in regular programme development and evaluation in order to meet the needs of an evolving eldercare sector.

d) Additional Responsibilies

Prepare adhoc reports and other administrative work as assigned by the Home Care operations team.
Keeping updated with ISO requirements.

QUALIFICATIONS

Diploma or Advanced Diploma in healthcare related disciplines.
Minimum 3 years experience in community healthcare settings in Singapore
Good knowledge of the geriatrics and community services

OTHER INFORMATION

Good interpersonal and writing skills
Good team player and multitasker
Good communication skills (oral and written)
Passion in community services and service oriented
Good judgement and decision making, problem solving skills
Independent, resourceful and selfmotivated
Meticulous and have an eye for details
Proficiency inChinese is essential as majority of our clients are Chinesespeaking