Technical Support Executive - Singapore - People Profilers

People Profilers

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job Description:

Industry:
Aviation Services

Location:
East

Working Hours:
Monday Friday (8am to 530pm)

Responsibilities:

Ensuring all queries are answered and closure meets target timeline.
Liaison between customers and OEM Product Support Engineers for Technical investigations cases.
Supporting (providing performance reports, technical materials, etc) the Customer Support Director / Customer Support Managers.
Managing queries on internal Customer Relationship Management (CRM) system tool.
Perform general administrative duties (archiving, performance data entry, etc)
Perform scheduled Aircraftonground (AOG) Technical Support duties during weekdays, weekends & public holidays.
Able to perform ad hoc duties when required during out of hours
Able to travel regionally as when there is official requirement.

Job Requirement

Bachelors degree in a related Mechanical/Aerospace Engineering discipline.
Minimum 3 years of relevant experience in aviation industry.
Able to work efficiently in as teambased environment.
Proficient in using MS Office (Words, Excel, PowerPoint, Outlook, PowerBI).
Excellent listening, reading, writing and speaking skills
Keen and independent learner, selfdriven, good problemsolving skills.
Possessed customermindset mentality and take pride in delivering a quality solution to customers
Able to manage and adapt to changing workload, tasks and processes
Able to work in areas outside primary role, for example supporting regional conferences and meetings, participating in projects and organization activities when required.

EA Personnel:
Heng Hock Meng, Jordan

EA Registration No:

R
People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building, Singapore 049705

EA Licence Number: 02C4944

Tel:

JOBID:
L97RX47Y