Customer Experience and Operations Executive - Singapore - PRISM

PRISM

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Description:

Responsibilities:

Make outbound calls to customers to check on their experience, ensure their satisfaction, and identify areas for improvement
Navigate systems and make reports to track and analyze customer feedback and satisfaction
Receive and resolve more complicated cases that are escalated from frontline customer service agents
Work with crossfunctional teams to identify and implement solutions to improve the customer experience
Develop and implement process improvements to increase efficiency and effectiveness of customer service operations
Analyze customer data and feedback to identify trends and opportunities for improvement
Provide coaching and training to frontline customer service agents to improve their performance and ensure a consistent customer experience
Continuously monitor and measure the success of customer service operations and implement changes as needed

Requirements:

Diploma from a recognised institution
Minimum of 2 years of experience in customer service or a related field
Fluent, professional English, ability to speak another local language (Tamil, Malay, Chinese) will be favourable.
Excellent verbal and written communication skills
Strong analytical and problemsolving skills
Patience and strong obsession over a customer's experience
Ability to navigate complex systems and databases
Ability to work in a fastpaced, highpressure environment
Ability to work independently and as part of a team
Strong attention to detail and meticulous in reports and data verification
Proficient in Microsoft Office Suite and other relevant software

If you meet the above requirements and are interested in joining our team, please submit your resume for consideration. We look forward to hearing from you