Software Support Specialist - Anson Road, Singapore - Flintex Consulting Pte Ltd
Description
The Right Individual:
Required Functional Skills:
- Must have prior experience in supporting CTI or IVR or PBX or any Agent Desktop Application.
- Must have worked at Customer Site handling dayday production issues in a Contact Center environment.
- Good Understanding about Contact Center & Telephony concepts with any of the major platforms like AVAYA, GENESYS, CISCO, ASPECT, etc., will be added advantage. Thorough understanding of Contact Center & Unified Communication Support Process.
Roles & Responsibilities:
- Will work along with the Support Lead, take up support tickets assigned, probe the issue and give possible resolution within the Turn Around Time.
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