Senior Application Support Engineer - Singapore - The Software Practice

The Software Practice

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Responsibilities:

Work as a key member of the project team to ensure the project maintenance and enhancement are smooth and successful.
Collaborate with client stakeholders (IT team and business owners) and internal stakeholders (project management, business management, development and quality assurance).
Analyze and synthesize business requirements; and build suitable business cases and generate client/business needs through humancentric, visual methods for maintenance project(s).
Analyze the impacts of requested changes, and conceptualise and recommend appropriate solutions that continuously address changing business needs.
Evaluate and recommend suitable technology for software enhancement while aligning with the company's and client's technology directions, including Tech Stack, cloudbased, enterprise architecture and modernization of legacy systems.
Conceptualize business processes and present it visually using workflow diagrams and slide decks to effectively communicate complex ideas and concepts.
Develop user stories, functional/technical specifications and acceptance criteria.
Document and present findings in the form of workflow diagrams, specifications and other project specific documentation.
Manage the project timeline, plan and prioritise tasks.
Support the software enhancement cycle to ensure smooth deployment, adoption and operations.
Create informative, actionable and repeatable reporting that effectively presents progress and status of different aspects of the project to different stakeholders.
Identify new opportunities for the company's digital transformation.

Requirements:

Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering with excellent academic records or outstanding professional or personal achievement.
Minimum 4 years of proven experience as a Business Analyst in a software delivery project, with a focus on maintenance projects with Agile Methodology in the software industry.
Excellent analytical, conceptualisation and problemsolving skills.
Excellent verbal and written communication skills with the ability to pitch ideas.
Strong influencing and people management skills.
Ability of visualizing workflows and translating them into digital mediums e.g. Word, PowerPoint, and Excel.
Meticulous and detail oriented with excellent documentation skills.
A driven and motivated personality with aptitude for analysis.
Being a proactive, selfmotivated and resourceful team member with good tech/digital knowledge.

The following would be a "plus"

Prior experience in managing multiple maintenance projects simultaneously.
Knowledge or experience in implementing projects in at least one of the following areas
Data Analytics, Agile Methodologies, Cloud, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management and Service Design.
Business Analysis certification, e.g. Certified Business Analysis Professional (CBAP).