Digital Business Analyst - Singapore - GVT Government Technology Agency (GovTech)

GVT Government Technology Agency (GovTech)

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

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Description

Join us as we support Singapore's vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.

Government Infrastructure Group (GIG)
The Government Infrastructure Group (GIG) is responsible for digital infrastructure that supports the Whole-of-Government (WOG).

We are the infrastructure architects and engineers who architect, design and deliver an agile, secure and sustainable infrastructure which enables a digital government for Singapore.

How we work:

Aside from formulating the infrastructure strategy and roadmap at WOG level, we also develop prototypes using new technologies and establish standards and best practices to guide the design and implementation of information systems that support the enterprise infrastructure.

We examine factors such as people, culture, policies and processes to provide a secure, predictive and always-on platform, enabling public officers to work anywhere and anytime.

Transforming ICT infrastructure through modernisation and automation is also our key focus.

Using the newest technology and best practices, we deliver secure and utility-based services to WOG, so that government agencies can function efficiently and seamlessly.

We are also passionate about building and uplifting ICT engineering know-how for the WOG in critical infrastructure domains, which we advance through experimentation, prototype development, consultancy and training.

Job Overview

You will collaborate with peers from other fields such as project managers, solution engineer/architects, software developers, UX designers to design, develop and deliver products for WOG on the service management platform that digitalises the delivery and support of the Services to the Government and public officers.

What you will be working on:
You will be involved in a range of tasks including the following:

Engage different stakeholders to understand digital adoption objectives, identify business pain points and success criteria goals for DAP.
Conduct assessment and develop impactful and creative DAP solutions to meet business objectives.
Collaborate with various marketing and communication partners to ensure timely delivery of DAP contents and communication materials
Assess the usability of developed DAP contents through insights collected, users testing and feedbacks, and continually improve and enhance user experience.
Function within a team of likeminded engineers to ensure that DAP is operating optimally in terms of availability, capacity, security and business continuity.
Troubleshoot DAP technical issues and work with DAP contractor to provide timely resolution or workarounds.
Collaborate with the various product groups to elicit business needs through human centric, visual methods such as service journeys and develop the appropriate business case
Collaborate with product managers to develop user stories and plan, design and facilitate workshops.
Collaborate with UX/UI designers and software developers to develop, test and deploy digital solutions.
Ensure system or product readiness for smooth deployment, adoption and operations
Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations & Maintenance phase)

What we are looking for:

Prior working experience in IT business analysis, solutioning design and testing and support of digital products
Participated in at least one full software or product development cycle, preferably using Agile Methodology
Proficient in
HTML, jQuery and CSS
The following will have an advantage
UI / UX Design
Walkme or Whatfix
Understand the principles of digital adoption
Keen to learn, proactive, dynamic and with good analytical/conceptual thinking
Excellent written and verbal communication and ability to influence and communicate effectively with nontechnical audience and senior management

Preferred Certifications/Skills:

Business Analysis certification, e.g. Certified Business Analysis Professional (CBAP)
Familiar with iterative development (Agile) approach
Handson work experience of more than 1 year on Design Thinking / Service Design / Process Redesign projects with development of artefacts such as Service Blueprint, Customer Insights and Future State Design.
Good understanding of customer/user experience, design thinking, user story mapping and digital product lifecycle management
Good interpersonal skills with the ability to pitch ideas and influence stakeholders and to facilitate discussions to elicit, manage and prioritise product backlog items
Good stakeholder engagement and workshop facilitation skills
Strong analytical, conceptualisation and problemsolving skills
Handson experience with DAP will have an advantage.
Experience with ServiceNow
A driven and motivated persona