Trading Technical Support Analyst - Singapore - TP ICAP
Description
Job Description- Group Overview
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
The Group is home to a stable of premium brands.
Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.
The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong.We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.
Role Overview
In summary, the key responsibility is to manage and maintain the multiple trading platforms, being the first point of contact to support the brokering desks in the APAC region.
Role Responsibilities
- First and second line support for any issues relating to the Market Administrators trading platform. Handson incident and problem management, ownership of internal and clientfacing trade issues. This includes trade investigate, resolution, escalation, communication, followup, logging and trending (Identify, diagnose and resolve).
- Responsible for the ongoing maintenance of the platform's data accuracy including updates when required and proactive monitoring.
- Issue logging and tracking of requests via service management tool (ServiceNow).
- Ensure logging of all incidents into ServiceNow for compliance and management review.
- Monitor support chats and respond and investigate user queries and issues in a timely manner.
- Investigate system logs and outputs to analyze any user or trade flow issues either within the front office systems or between the front and trade processing systems.
- Work with the product management team in raising workflow and system improvements.
- Coordinate any internal training requirements relating to the Market Administrator's trading platform.
- Support and testing of all new software releases before roll out.
- Out of hours cover may also be required to accommodate any upgrade and release testing. This may also include bank holiday desk coverage.
- Maintain uptodate team technical documentation, team procedures and processes.
- Crosstrain other team members of your championed system.
Essential
- IT literate
- Basic network tracing
- Familiarity with system log and xml analysis
- System administration
- Data processing
- MS Office conversant
- Good attention to detail
- Confidence to liaise with internal and external customers
- Good communicator
- Knowledge in financial products or finance experience preferred
- A good balance of technical and social skills
- Ability to work effectively in a high pressure environment
Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere.
That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute.
TP ICAP Accord - our Employee Network - is a central to this.As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
EFIN #LI-HybridLocation
Singapore - 50 Raffles Place - Singapore
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