Global Retail Excellence Manager - Singapore - Castlery

Castlery

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Castlery is looking for a
Manager, Global Retail Excellence to help us expand our offline retail footprint around the world
.

To support our international expansion, you will have a key role in bringing our retail and omnichannel vision from Singapore to our customers overseas.
You will be deeply involved in driving retail excellence across stores and new store openings.

What you will be doing

Retail Operational Excellence

Collaborate with Castlery top team and retail leadership to cocreate and elevate our retail customer experience and performance metrics
Maintain our global retail procedures and operating standards, supported by clear SOPs, system manuals and toolkits relevant for each market
Monitor our instore customer experience and retail ops productivity, and drive continuous improvement through people, process and technology
Manage our instore tech solutions and codevelop tech development roadmaps to help create a modern omnichannel retail experience
Support our global store teams gather feedback, problem solve, share best practices with an appreciation for practical realities and local needs
Be the global retail coordinator for key global projects, such as new seasonal launches, marketing campaigns, working closely with crossfunctional teams to ensure successful delivery
Develop compliance standards and procedures and conduct periodic audit on store operations, safety / security, inventory management, staffing, instore IT infrastructure, etc.

New Store Opening

Support planning and setup of new retail stores across the globe, including store operations, assortment planning and visual merchandising
Facilitate hiring, onboarding and training of new store managers and teams
Handhold new store teams until they are independent and then transition to operational excellence model

Training and Retail Talent Development

Be a talent partner with store and People teams to plan and fill headcount and competency needs
Cocreate training curriculum and content with functional experts, to build product knowledge, soft skills, and system capabilities of store teams
Identify opportunities to improve our training curriculum, instructional methods and tools

What you'll need

6+ years' experience in the consumer retail industry and managing retail stores; experience managing multiple stores and geographies a plus
Customerfirst mindset with a passion for customer experience
Strong ability to work independently with a bias for action
Strong leadership capabilities and communication skills
Team player that can drive action across crossfunctional teams and geographies
Strong business sense for retail metrics and financials
Able to produce clear and compelling communication in a variety of formats for a global audience proficiency in writing instructional content is a plus
Track record of planning and delivering multiple complex projects on tight deadlines with high attention to detail