Head - Customer Experience Studio - Singapore - Spring Professional (Singapore) Pte. Ltd.

Spring Professional (Singapore) Pte. Ltd.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Head - Customer Experience Studio

Customer Experience studio has the mandate innovate around early stage ideas and concepts, understand problem hypothesis and translate business and user needs into breakthrough opportunity areas.

We are looking for an experienced leader to help establish and scale this capability.

Take early top down, strategic initiatives through to "shaped" concepts
Work with multidisciplinary teams to innovate around new ideas, concepts and validate user hypothesis. This could be new business initiatives, digital platform experiences or growth opportunities.
Create visual and interactive artifacts that help bring experiences to life for users, internal business and business partners.
Develop and maintain customer journey maps, service blueprints and design artefacts.
Work with User Research team to conduct discovery of potential concepts, which includes conducting user research, lofi testing (at times), market research, and strategic analysis to determine high level desirability, viability and feasibility of the concept.
Prioritize and deliver pipeline of innovation projects with internal and external capabilities
Lead and/or support teams of Business Analysts, Service, UX designers (internal and external vendors) for rapid prototyping and support incubation of new business concepts.
Senior stakeholder engagement, communications and buyin through the discovery process and new business/solution concepts

Required Profile:

10+ years of related experience in functions related to customer experience, service design, innovation and/or user research
Experience in strategy consulting/design agency/inhouse innovation teams where primary experience is innovating new solutions or building new businesses ventures (or advising clients on the same)
Strong stakeholder management skills with ability to quickly establish credentials and influence outcomes.
Ability to set and adjust priorities under conditions of limited resources and competing demands
Experience with digital transformation initiatives in B2B and B2C business, Supply Chain, e.

Commerce or Sustainability domains will be desirable.

If you're keen on this opportunity, please don't hesitate to send your resume and portfolio to
EA License No. 09C5803

Registration No. R

JN