Operations Engineer - Singapore - JLL

JLL

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

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Description

JLL supports the Whole You, personally and professionally.

Operations Engineer
Corporate Solutions (Integrated Facilities Management) - SG

ROLE AND RESPONSIBILITIES

OVERALL ROLE
This position is to assist the Operations Manager in the day-to-day operation.

MAJOR RESPONSIBILITIES
Understanding networks and provide product information
Patching of switches, servers, and other ICT equipment
Updating Patch Manager records according to the Vendors Reports
Solve common problems such as verification of hardware and software, installation issues, and setup
Checking data centre racking / unracking and cabling
Escort and manage the Vendors and organizing the works schedule
Coordinating with other departments and interactions with clients
Checking the comms rooms conditions and conduct routine inspections
Managing all cabling and IT hardware installation/decommissioning tasks and coordinate with the Vendors for executing the works
Preparing the change requests, permits and other required documentations for the cabling and IT hardware requests

CANDIDATE SPECIFICATION:

KEY SELECTION CRITERIA
Ideal Experience
Thorough understanding of building services design and engineering management
Strong sense of technical services continuity, awareness of risks and impact of daily operations
Ability to identify and implement opportunities for operational efficiency / improvements and implement agreed solutions
Provide oversight to improve service levels
Ability to support Service Management and related processes (e.g., Service Request, Incident, Change)
Ability to perform data centre racking / unracking and cabling, basic rack cabling tidy-up / clean-up
Ability to perform hardware installations, decommission and cable installations, cable removal which include troubleshooting and testing
Working knowledge and /or experience in IT devices hardware maintenance, and break-fix support
Working knowledge of physical Enterprise-class IT infrastructures (e.g., Servers, SANs, Networking, etc.)
Working knowledge of Microsoft server hardware, networking, and Data Centre Power schemes
Ability to execute the Power Maintenance Events
Ability to handle tape backup media and prepare for offsite storage
Ability to perform physical audits and ensure the Service Management database is updated and accurate
Comfortable working in a challenging environment as part of a team and maintain business relationships to meet and exceed client expectations
Comfortable managing incidents and service failures
Strong written, verbal, and interpersonal communication skills with English and local language(s)

Desirable
Microsoft / Linux / UNIX certification and/or administration experience
Network certification - CCNA, Network+
Data Centre related certification - CDCP/S/E, CDCMP/TP
Critical Competencies for Success (with corresponding 'I am JLL behaviours')
Client Focus & Relationship Management - 'I Value my Customers'
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements

People Management and Team Leadership - 'I am a Team Player'
Ability to deliver requirements through a remote matrix-reporting team effectively, promoting open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills - 'I am Proactive'
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Provide oversight to improve service levels. Train, mentor, and suggest improvements / modifications to training programs

Problem Solving & Strategic Thinking - 'I am Innovative'
Capacity to deal with ambiguity and solve complex problems effectively
Analytical proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics
Attention to detail
Strives for compliance while being agile to adapt to business needs and change
Natural communicator who enjoys engaging at all levels
Self-motivated and confident
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures

KEY STAKEHOLDERS
Client Representatives

INDIRECT REPORTSREPORTING TO
Operations Manager
Indirect report to the APAC Regional Engineering Director

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce