Customer Quality Assurance Engineer - Singapore - REC Group

REC Group Singapore

2 weeks ago

Full time

Description

Drive customer issue resolution activities following the claims management process, i.e. root cause analysis, containment, corrective action, and factory process / quality controls improvements to prevent recurrence of problems and efficacies of detection.
Process field claims in a timely manner for resolution.
Work with regional Technical Product Managers to resolve field claims. This includes performing failure analysis and field visits to customer sites/installation.
Providing timely engineering insights including failure analysis technical reports and presentation.
Analyze product warranty claim and provide modeling on product service life.
Collaborate with cross functional teams, contributing to the domain of product FA or characterization.
Handles customer visits and factory audits and product inspection.
Develop & contribute to building knowledge base of degradation from product to material level.
Design tests to detect infant mortality and mid-life product failures.
Perform investigation including product reliability data analysis, and modeling product performance behavior to identify opportunities in future development or continuous improvements for current technology.

Qualifications

Bach / Masters / Phd Degree in Engineering or Science (Electrical, Mechanical, Physical Sciences)

Other Information

REQUIRED SKILLS

Problem-solving, failure analysis and trouble-shooting, statistical data analysis and design of experiment
Application experience in managing (large) data modelling would be favorable
Excellent practical knowledge and use of Microsoft Office
Excellent interpersonal skills, strong belief in driving for quality and customer satisfaction.
Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors.
Communicate effectively through presentation and technical reports.
Enjoys rigors of technical reviews with peers & management to drive to business outcome.

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