Desktop Support Engineer - Singapore - AZQORE SA SINGAPORE BRANCH

AZQORE SA SINGAPORE BRANCH

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

About us
Azqore is a leader in outsourced banking services.

We are one of the entities under Credit Agricole Indosuez Wealth Management, providing integrated solutions and quality services to our clients.

Backed up by the banking and financial strength of Crédit Agricole Group (majority shareholder with 80%) with its global presence and resources made available by Capgemini under our strategic agreement (minority shareholder 20%) and positioned as the expert partner for the digital transformation of tomorrow's Wealth Managers with a single ambition: to make S2i the technology and banking operations platform of choice for the Wealth Managers in its international markets.

Our business has a single purpose: building partnerships with tomorrow's Private Bankers and Wealth Managers, helping them adapt and develop in a fast-changing world.

We do this through a comprehensive and integrated technology solution, operational services and high-quality consultancy services, backed by our quality process.

All available in the 11 countries where our user community is active, with a unique system:
S2i.

About the job
We are hiring a permanent position of a
L1 Destop Support Engineer.

Your role includes the folllowing:

Manage all incoming IT production issues and requests
Create tickets if not already created
Answer and resolve "how to" questions, and issues related to workplace services (desktop /laptop/ VDI/ printer)
1st level of troubleshoot for any other incoming request and issue, e.g. Resolve or assign ticket to the relevant 3rdlevel resolver groups
Work in conjunction with the Senior Support groups
Involve Major Incident Management Team when suspecting a severe issue
Effectively & efficiently manage team's queues accordingly to ticket priorities and ensure timely resolutions
Install, diagnose, maintain and upgrade all organizational hardware and equipment ensuring optimal performance and user experience
When necessary, liaise with thirdparty support and PC equipment vendors.
Manage stock level and inventory of IT equipment
Complete daily/weekly tasks as required
Fully document fixes to capture knowledge and contribute in Knowledge management Ability to interpret technical information and present it in simple terms for a less technically aware audience

Job Requirements

Min 6 months to 1 year experience in IT role. Fresh graduates are welcome to apply.
Strong customer service orientation.
Understanding of ITIL processes.
Understanding of Service Desk and Deskside procedures and processes.
Logical, proven analytical and problemsolving abilities.
Excellent communication (Written & Verbal) in English & Interpersonal skills
Ability to prioritise workload to best meet customer requirements.
Knowledge of PCs, desktop hardware and their internal components.
Knowledge of PCs and Information Technology technologies.
Experience of working with Remote Control tools.
Knowledge of network configuration and protocol.
Eagerness to resolve issues.
Ability to adapt quickly to an existing, complex environment.
Ability to quickly learn new tools, concepts and projects is necessary.
Selfmotivated, independent, detail oriented, responsible teamplayer and exhibit exceptional relationship skills.
Flexible to work in "on duty" Shifts (24 x 7).