Jobs

    Guest Relations Executive - Singapore - CAPELLA HOTEL, SINGAPORE

    CAPELLA HOTEL, SINGAPORE
    CAPELLA HOTEL, SINGAPORE Singapore

    3 days ago

    Default job background
    Description
    Roles & Responsibilities

    Position Overview

    Based in The Living Room, the role of the Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. He/she is responsible for assisting every guest with dining, transportation, entertainment and requests or any other needs. The Capella Culturist must ensure the Capella experience is delivered consistently to achieve guest satisfaction.

    The Role

    • Perform concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair, art sales or any special guest request
    • Accommodate and expedite all requests in congenial manner
    • Collect guest preferences for all guests that have not already been collected by reservation and from the pre-calls from the Living Room
    • Handle guest complaints by following the procedures and ensuring complete guest satisfaction
    • Maintain all equipment at the Living Room to ensure they are in good working order
    • Executing Resort Programmes
    • Promote positive relations with all individuals who come in contact
    • Maintain confidentiality of all guest information and pertinent hotel data
    • Work cohesively with other departments and co-workers as part of a team
    • Analyse and resolve problems while exercising good judgment
    • Be an ambassador to the Hotel at all times, in and outside of one's workplace

    Talent Profile

    • Diploma in Hospitality Management
    • Excellent communication skills
    • Minimum of 2 years' experience working in a luxury brand hotel
    • Excellent judgment, attention to detail and ability to handle confidential information
    Tell employers what skills you have

    Front Office
    Excellent Communication Skills
    Tennis
    Concierge Services
    Advertising
    Entertainment
    Airline Reservations
    Housekeeping
    Arranging
    Golf
    Hospitality Management
    Attention to Detail
    Transportation
    Customer Service
    Hospitality
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