Customer Service Specialist - Singapore - CHIEN CHI TOW HEALTHCARE PTE. LTD.

CHIEN CHI TOW HEALTHCARE PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Madam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery.

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

Identify and able to provide personalized solution to customer's needs.
Attend to customer's feedback and questions in a professional and timely manner.
Maintain a continuous high level of customer service delivery and satisfaction.
Goal-Sales driven, self motivated individual with the ability to focus.
Strong administrative skills and able to handle a fast paced environment.
Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
Liaise with other support teams as required to resolve requests/issues in a timely manner.
Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
X factor and willing to go the extra mile to help customers.
Savvy with all communications devices such as WhatsApp and multichannel platforms.