IT Service Delivery Engineer - Central Business District, Singapore - SEARCH INDEX PTE LTD

SEARCH INDEX PTE LTD

Verified Company

Central Business District, Singapore

2 weeks ago

Posted by:

Wei Jie

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Description

IT Service Delivery Exp

Project / Vendor Management Exp
Stakeholder Management Exp

Job Scope:

Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met
Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect
Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
Manage of IT operational risk and issues, system performance and availability
Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span
Assist in managing operating expenses of IT resource and servicerelated expenses
Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders
Maintain the operation certification standards and involve all IT audits and assessments
Assist in Business Continuity and IT Disaster Recovery activities and planning
Involve project management (including new initiatives) to ensure all timeline is meet
Any other adhoc duties as assigned

Requirements:

Possess a Degree / Diploma in IT or equivalent
Possess ITIL certification is advantageous
Minimum 3 years' experience in IT Service Delivery / IT Service Desk / IT Operations
Experienced in IT Infrastructure domain and strong understanding of system operations standards
Possess Stakeholder Management experience
Resourceful, excellent analytical & problemsolving skills
Good communication, interpersonal and presentation skills

Other Information:

Location: CBD

Working Hours: 5 Days, Office Hour

Reason for leaving each past & current employment
Salary drawn for each past & current employment
Expected Salary
Earliest availability date

Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076

Job Types:
Full-time, Permanent

Salary:
$3, $5,000.00 per month

Schedule: