Service Delivery Engineer/manager - Singapore - STAR CAREER CONSULTING PTE. LTD.

STAR CAREER CONSULTING PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

**Service Delivery Engineer / Manager

**Responsibilities: - Manage the performance of services and ensure that Service Levels are met.

Engaging the customer and/or vendors to ensure the smooth delivery of services when required
Communicate and liasing with clients, stakeholders and vendors.
Provide Service Performance Reports to clients
Leading and mentoring team members to ensure optimum operations of the System Infrastructureto meet the SLA.
Do trending of the equipment failure and provides feedback to QA on products quality.
Keep track of the equipment obsolete and prepare/updates service checklist.
Ensure adequate and continuous flow of equipment to support and meet downtime of system.

Monitor of EOL/EOS of equipment installed

**Requirements: - Good communication skills, keen to learn and a team player

Experience with contract and vendor management
Ability to work independently, plan and provide system solution and troubleshooting
Ability to manage stakeholders and vendors
Knowledge of infrastructure, security access system is an added advantage

We respect your privacy and all communication will be treated with confidentiality.

Lee Soo Hong (Reg. No. R

STAR CAREER CONSULTING PTE

LTD (EA License:
20C0353)