Zone Quality Manager - Singapore - ASML

ASML

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

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Description

Job Mission

Ensure ASML continuous quality improvements match with customer expectations.

Assess zone processes and initiate improvements
:

Role and responsibilities:

Interface with Singapore customers on all quality aspects

Setup and maintain Customer Quality Dashboard:

Align with customers on Customer Quality Indicators (CQI's)
Secure buyin from ASML Headquarters in case required
Drive CQI performance to agreed targets

Manage customer complaints (CQN):

Intake & filtering for Singapore customer complaints
Manage proper followup through the GE CF CQC team
Manage timely closure of complaints with customer
Support HMI ZQM in CQN workload

Manage customer audits:

Align with customer on audit agenda
Work with Q&E Audit team on followup

Drive quality improvements:

Intake, filtering, manage followup and communicate feedback for Failure Analysis Requests (FAR) in the CQNprocess
Review of 'DeadonArrival' (DOA) spare parts with zone MQTteam and drive followup in HQ Parts Quality teams
Identify and drive followup of major quality escalations

Assess and improve zone processes:

Assist zone management by proposing process improvements and participate in deployment of new and improved processes
Assist zone management in Quality awareness sessions and trainings for their staff (this includes the yearly Quality & Excellence Day)
Drive and track followup of actions resulting from audit findings

Education and experience:

Bachelor/Masterdegree with extensive years of relevant experience
Experience in the semiconductor business
Experience in Professional Field Service Operations
Experience in Quality management aspects within a hightech business to business environment

Skills:

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that.

You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you'll need the following skills:

Strong customer-oriented attitude and customer interfacing skills
Able to analyze and draw conclusions from data or report information
Good in using Excel and PowerPoint
Strong communication and influencing skills
Track record in process improvement/optimization
Analytical thinking skills

Diversity & Inclusion:

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.

It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

We recognize that diversity and inclusion is a driving force in the success of our company.

Other information:

Willing to frequently visit customer sites within Singapore and 1-3 times per year travel to Head-Quarter (Veldhoven/Wilton).

Sector information
The Quality strategy towards 2025 of the sector Quality & Excellence (QE) is 3-fold: Challenge, Collaborate, Care
Improve Quality fact-based landscape supporting priority
- and target-setting
Accelerate cross-sector & Business line Quality collaboration
Strengthen our quality processes and adherence for PGP and non-PGP
Become customer-centric by bring the voice of the customers into ASML
Embed an interdependent "live quality" mindset & habit at ASML

Department information

Within Quality & Excellence, the Customer Focus (CF) department is responsible for bringing the voice of the customer to our HeadQuarter (HQ), and for securing the right follow-up.

To enable this, the CF department consists of a network of Zone Quality Managers (ZQM's) located near our key customers, and a HQ-based Customer Quality Care team (CQC), in charge of following up on major Quality Issues (a.o.

Customer Complaints).

Position in the Organization
Zone Quality Manager, located in Singapore
Reports hierarchically to Q&E Focus manager TWN/SGP