AISHWARYA RAMANUJAM

Salesforce Business Analyst / Scrum Master, IT professional with 12+ years of experience in TATA Consultancy Services Limited, expertise in Salesforce Administrator & development with Apex and Visual Force experience. Having Knowledge on Mule Soft integration tool

SFDC – DEVELOPMENT / PRODUCTION SUPPORT & SCRUM MASTER / BUSINESS ANALYST 
➢ Experienced in all phases of Salesforce Software Development Life Cycle (SDLC) and project life cycle processes from analysis, design, development, testing, implementation and maintenance of standalone object-oriented enterprise applications.  
➢ Performed administration activities for SFDC System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing using selenium.  
➢ Experience in creating Custom Objects, Custom Dashboards, Custom Formula Fields, Field dependencies, Relationships, Pick-lists, Custom Tabs, Validation rules, Work Flows, Approval Processes, Page Layouts, Search Layouts to meet the client's requirement and functionality. 
➢ Excellent   leadership, organizational and communication skills, strong working knowledge of industry standard methodologies like AGILE (SCRUM) & Waterfall  
➢ Ability to positively react to project adjustments and alterations promptly and effectively  
➢ Excellent communication, Technical, Analytical, Problem Solving skills, strict attention to detail and ability to work independently, work within a team environment. 
➢ Strong knowledge about Sales cloud, customization and good understanding with Client/Server architecture, Object-Oriented design techniques and web application design.  
➢ Expertise in coordination with multiple stakeholders to develop business & functional specifications for business process modeling, integration, and refinement of application architecture and work flows  
 

• DEGREE OF BACHELOR OF SCIENCE IN COMPUTER SCIENCE – Full Time
o UNIVERSITY OF MADRAS
o S.D.N.B VAISHNAV COLLEGE FOR WOMAN,CHROMPET from Jun 2004 TO April 2007

• MASTER OF COMPUTER APPLICATIONS  – Distance Learning mode
o SASTRA UNIVERSITY from Jun 2008 TO Jun 2012