Alvin Tay Seng

I am a versatile professional seeking freelance opportunities as a content writer, typesetter, or translator. With a background as a payment operations specialist at Wise, I have collaborated with diverse stakeholders to optimize products and processes. Additionally, my experience as a geography undergraduate has honed my research and report-writing skills, enabling me to deliver high-quality articles and reports. Fuelled by a passion for exploring the world and travelling, I possess a deep understanding of global cultures. Fluent in both English and Chinese, I offer bilingual proficiency to effectively communicate and bridge language barriers.

Wise Asia-Pacific Private Limited

Payment Operations Specialist                                                                                Sep 2021 – Present

• Collaborated with internal teams and stakeholders to optimize workflows and enhance efficiency, e.g automating manual  processes and saving up to 2 hours/per week
• Leveraged data analytics to identify key areas for product improvement, presenting findings and recommendations to relevant stakeholders, e.g. increase transparency for user experience upstream in order to reduce overall contact rate
• Engaged in end-to-end processes for new product launches, working closely with external partners, engineers, and compliance teams. Ensured seamless coordination and successful execution of product initiatives.

Prime Minister’s Office, Singapore, Strategy Group

Policy and Research Intern                                                                                     May 2020 – Jul 2020

• Conducted qualitative secondary research and synthesised data, presented policy recommendations for the National Population and Talent Division (NPTD) team

International Data Corporation (IDC) Asia/Pacific                                            Jun 2019 – Aug 2019 

Research Assistant 

• Performed market research and identified Digital Transformation (DX) initiatives in Asia Pacific
• Communicated and contacted public relations professionals to increase outreach and awareness of IDC DX Award, liaising with team members to achieve and meet KPI

National University of Singapore                                                                           Jul 2017 – May 2021

• GPA: 4.34/5.0
• Bachelor of Social Sciences (Hons), major in Geography, minor in Geographical Information Systems (GIS)