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Alvin Yeo

Alvin Yeo

Customer Service Executive (Operations)
Sengkang New Town

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About Alvin Yeo:

To pursue a challenging career in this particular field with constant learning and contribution to a well-established organization, which provides challenging work environment and allows me to grow professionally and as an individual.

 

Experience

  • Ensuring smooth loading and preventing container shut out by monitoring booking status before and after vessel departure
  • Attend to various customer’s enquires and requests relating to their booking request and action accordingly with the necessary documentation
  • Provide customers with vessel details and vessel schedule and keep customers informed of any issues or changes in the voyage.
  • Handling operational requests (re-export, return cargo, Diversion, Service recoveries, change of Operator code and Portnet releases)
  • Coordinate operational transaction and stowage requirements (DG, OOG, Reefer etc)
  • Meet all turnaround time to ensure high customer satisfactory level
  • Pre-empting and highlighting potential issues & ensure appropriate/timely communication to all stakeholders
  • Prepare vessel schedule to monitor changes, booking roll over and misconnection.
  • Maintain thorough knowledge of services as well as legislation and maritime regulations of different port.
  • Liaise with Head Office / Regional Office / Sales regarding customer issues

 

Education

Sept 2021 – Present (Ongoing)University College DublinBachelor of Business Studies Logistics and Supply Chain Management
Oct 2020 – Oct 2021Republic PolytechnicSpecialist Diploma in Supply Chain Management
Apr 2014 – Apr 2018Republic PolytechnicDiploma in Industrial and Operation Management
Apr 2012 - Mar 2014ITE College EastHigher Nitec in Biotechnology
Jan 2007 - Dec 2011Hougang Secondary SchoolGCE O Level

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