Amanda Chen

As a part-time student at 23 years old, I am self-motivated and open to challenges, taking up a variety of holiday jobs since a young age of 14. Eventually, being able to help others with the language I love ignited my passion in client service. I have about 3 years of experience in client service. At work, I am conscientious and patient, and I always finish what I start.

Gucci
attending to clients via calls, emails, and chats
building connections with clients and driving sales
escalating to and liaising with relevant departments

Customer Happiness Specialist (2021-2022)
Gym Wear Movement Pte Ltd
attending to clients via calls, emails, and chats
liaising with relevant teams on requests / new orders
managing daily operations, and inventory data entry

Contact Centre Executive (2020-2021)
United Overseas Bank Limited
attending to clients via calls, emails, and chats
escalating to and liaising with relevant departments
conducting identity verification procedures

Luxury Retail Assistant (2019-2019)
Ralph Lauren Corporation
stock-checking and inventory management
translating / assisting Mandarin-speaking patrons
basic housekeeping and storefront display duties

Bachelor's Degree in English Language and Literature (Jan 2021- June 2024)

Singapore University of Social Sciences