Aqeel Khan

Fledgling Desktop Support Engineer with 0.75 years of experience in providing basic technical support to end users in government and hospitality industries. Successful in installing and upgrading applications on Windows operating systems and providing technical support to optimize workflows and minimize business interruptions. Seeking to utilize expertise in desktop support to take the next career step with a highly respected firm.

SERVICE DESK ANALYST, MARINA BAY SANDS PTE LTD
• Handled computer hardware and software incident and request
• Followed established guidelines for processing or escalating an incident and request
• Provided technical advice and support on the use of computer hardware and software
• Responsible for the installation of computer hardware and peripheral components such as monitors,
keyboard, printers, scanners, and other client devices on the user's premises
• Investigated and researched solutions for PC hardware and software problems
• Provided IT support to Hotel Guest issues such as in-room internet access, phone, and TV.
• Participated on Desk Side projects
• Adhered to attendance guidelines of the job and to departmental and company policies

No formal education in the IT field. But I do have a Diploma in Civil Engineering with Business