Aravin Naiker

ZTO Global Logistics                                                                                                                                                                                      2023 – Present

Operation Executive

·        Oversaw end-to-end parcel operations from major e-commerce platforms such as Lazada, Shopee, and Dex International.

·        Managed client relationships with suppliers and catered to the needs of customers in Singapore.

·        Ensured smooth and efficient operations by optimizing processes and resolving operational challenges promptly.

·        Developed and implemented standard operating procedures (SOPs) that significantly improved operational efficiency and brought the team closer to achieving key performance indicators (KPIs).

·        Conducted daily performance analysis and generated reports to assess operational performance and identify areas for improvement.

·        Actively engaged with customers to provide exceptional service and promptly address their queries and concerns.

·        Collaborated with clients to improve delivery response time, enhancing overall customer satisfaction.

·        Successfully cleared backlogs by implementing a systematic approach, resulting in improved workflow and reduced operational bottlenecks.

Key Achievements:

·        Developed and implemented SOPs that resulted in a 20% increase in operational efficiency.

·        Achieved a 15% reduction in delivery response time, enhancing client satisfaction and loyalty.

·        Cleared backlogs and improved overall productivity by 25% through the implementation of a streamlined system.

Republic of Singapore Air Force                                                                                                                                                           2015 – 2023

Air to Air Munition IC (Team in Charge), 2022–2023

·        Conduct regular inspections and maintenance of storage facilities and equipment.

·        Manage and supervise a team of personnel responsible for the storage, handling & distribution of the munitions.

·        Utilise SAP and Excel to maintain accurate records of equipment serviceability and scheduled maintenance.

·        Implement Reliability Centered Maintenance strategy to identify, rectify defects, & analyse trends in armaments.

·        Collaborate with other team members and officers to ensure efficient and effective maintenance operations.

·        Implement safety and quality control checks to ensure the munitions are safe and ready for use.

·        Provide technical support and advice to other team members and/or officers as needed.

·        Follow RSAF and/or unit’s safety protocols & regulations to ensure the safe storage of munitions.

Storage Section IC, 2020–2022

·        Led the maintenance and upgrading of munitions depot facilities to ensure timely completion.

·        Developed & implemented training programs for NSFs to certify them as qualified munitions technicians.

·        Managed and supervised a team of 10 NSFs, ensuring their work met the required competency levels.

·        Responsible for the financial management and procurement of assets for the entire munitions depot through the preparation of Job Requests (JRs) and Approval of Requests (AOR).

·        Monitored financial e-platforms and the procurement system to ensure job requests, logging requests, costing, and Certificate of Completion (COCs) were processed accordingly and in good order.

·        Maintained accurate documentations and records of all necessary procedures for internal audits & inspections.

·        Served as the Acceptance Officer to carry out goods acceptance & ensured compliance with MINDEF Guidelines.

·        Implemented security measures to protect the stored munition and maintain accountability.

·        Provided training and guidance to team members on proper storage and handling procedures.

·        Promoted to Military Expert 2-1 in 2021, subsequently assumed responsibilities as Air-to-Air Munition IC in 2022

Munition Section IC, 2018–2020

·        Managed the movement of munitions between air bases, as well as in local and overseas military exercises.

·        Generated reports on inventory status, usage, and trends to support decision making using SAP ERP system.

·        Performed technical maintenance and troubleshooting of issues to the storage and/or deployment of munitions.

·        Monitored inventory levels & collaborated with end users/officers to ensure sufficient stock and replenishment.

·        Ensured compliance with safety procedures and regulations and responded to any emergency situations.

·        Provided regular reports and updates on inventory levels, maintenance activities, and any related incidents.

·        Promoted to Military Expert 1-2 in 2018, assumed responsibilities as a Munition Section In charge.

Secondary Appointments

·        Appointed as Fire Safety Warden to conduct fire drills and maintain working condition of fire safety equipment.

·        Assumed the role of Environmental Control Officer (ECO) to conduct weekly checks for Workplace Safety & Health hazards and rectify issues such as mosquito breeding spots.