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Singapore
Arokia Jenifer

Arokia Jenifer

IT Support

Customer Service / Support

Singapore

Social

About Arokia Jenifer:

Experienced and professional IT Admin/System Support with over 4 years of valuable experience in Singapore Schools. (2016 - 2019 & 2023 - present).

Experience

  • troubleshoot, support, and incident-manage user PCs and other related technical infrastructure according to the client’s tickets.
  • Provide technical support to desktop/laptop PCs, printers, monitors, scanners, mobile, server/network side, and other hardware in Office environment.
  • Coordinate with helpdesk engineers to provide support by corresponding to tickets within the estimated period.
  • Virus updates, Microsoft Active Directory and DHCP.
  • SEP update, 2FA setup, outlook, printer configuration.
  • Perform follow-ups with the vendor on hardware replacement.
  • Understand the user's requirements, and provide recommendations and solutions to the user within SLA.
  • Provide immediate updates on the status of the request assigned.
  • Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
  • Do reimage, and configuration of wifi in laptop.
  • Administrator for O365 and Spectrum, GOOGLE APPS
  • Developed the GRADE CALCULATOR software by using Microsoft Excel.
  • Support management of IT inventory.

Education

Master of Computer Application (MCA) | (2008-2011)

B.Sc. Mathematics with Specialization in Computer Application | (2005-2008)

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