Azhari Ramadhan

I am a sales specialist with an education in finance. 
I have experience working in both retail and field sales. 
During my previous employment I worked in a high-pressure sales environment.
I enjoy being part of a team and have experince as a team leader leading through several successful sales campaigns.

Nestle Nespresso 
Jan 2017 – Jun 2023 
Senior Sales and Product Specialist 

• Achieved highest new net sales record and achieved outstanding product unit sales. 
• Consistently rank as a top-performing sales representative and attained successful year-over-year employee performance ratings. 

Team Leader 

• Led a high performing team at two Nespresso mobile store locations through fostering a positive and collaborative work environment. 
• Achieved team targets through analyzing sales data to identify trends, opportunities, and areas for improvement and implementing data-driven strategies. 
• Managed operational duties involving global reconciliation, sales report, inventory management, visual merchandising, and coaching. 

Grab 
Jun 2016 - Oct 2016 
Customer Experience Executive 

• Collaborated with a team that provided customer support via various channels including live chat and emails to manage and resolve customer inquiries. 
• Provided effective customer remediation strategies and ensured customer satisfaction through proactive problem-solving and communication. 
• Achieved KPIs and maintained good relationship of Grab customers through use of XCALLY, Zendesk and Gamma systems. 

Bally Switzerland – Singapore 
Apr 2014 - Mar 2016 
Sales Associate 

• Drove sales of premium luxury Bally merchandise by implementing strategic sales techniques to upsell and cross-sell products. 
• Attained 100% year on year personal individual sales. 
• Managed operational duties involving inventory management and record keeping of daily sales figures. 

Singapore Police Force 
Mar 2012 – Mar 2014 
Police Coast Guard Officer

• Policing of territorial waters and coastal lines 
• Achieved Best in Professional Studies Award 
• Achieved Police Coast Guard Best Platoon Award

Diploma in Banking and Finance 
Singapore Institute of Management 
2015

Singapore-Cambridge General Certificate A Level 
Millennia Institute 
2010

Singapore-Cambridge General Certificate O Level 
Yusof Ishak Secondary School
2007