Bhama Khanna

Result oriented Senior Management Professional having over 2 decades of experience in IT software services and solutions, having customer centric approach, across diverse industry domains. Immense and progressive experience in all the facets of Delivery – Risk Management, Program management, Continuous Service Improvements, Customer Expectations management, Escalations management, Management of Change, Process and Project management consulting.Extensive experience of initiating and implementing Quality frameworks and certification (SEI CMM Level 5, ISO 9001: 2015). 

• CQI-IRCA Certified ISO 9001:2015 Auditor for Quality Management System.
• Strategies and designed comprehensive quality charter with targeted action plans to meet the customer quality objectives, contractual Obligations and SLA’s. and develop long term partnerships
• Focus on continuous improvement and share best practices / best-in-class standards to build a consistent backbone across projects and customers.
• Experienced Internal Auditor with focus on Risk identification and management starting from inception (Contracting) till end of project.
• Close engagement with Legal, Regional and County leaders, Delivery heads and Operations for delivery operations.
• Experienced at managing P&L for a services business 
• Experience of overseeing and managing multiple small to large projects (Agile & Waterfall methodology).
• Experience of engaging customers in Public & Enterprise sectors.
• Winner of multiple Excellence Award through the course of my career

• Honors Diploma in Solution Management from NIIT Ltd., 1991
• Bachelor of Commerce, Delhi. University, India, 1989