Carmen Yuen

With over 15 years of experience across a range of roles, I have built a diverse and adaptable skill set that I believe will add value to your organization. Throughout my career, I have discovered a genuine passion for engaging with users and customers—finding fulfilment in creating meaningful connections and understanding their needs.

While my background may not align perfectly with every aspect of this position, I am a fast learner who thrives in new environments. I am confident in my ability to quickly adapt, acquire new skills, and consistently deliver strong results.

Key Qualifications:

• LCCI Diploma in Marketing
• Certificate in Import & Export Documentation
• Experience in Infrastructure Deployment and Support
• Strong Workplace Communication Skills

Computer Literacy:

• SAP (ERP)
• Oracle
• CRM Systems
• ServiceNow
• Proficient in Microsoft Excel and Word

Key Strengths:

• Organizational Skills: My passion for organization enables me to efficiently manage meeting schedules, ensure stakeholder alignment, and maintain clear and timely follow-ups.
• Cross-Cultural Communication: I excel in communicating with stakeholders from diverse backgrounds and countries, fostering collaboration and understanding.
• Proven Track Record: I have consistently achieved key goals within tight deadlines, demonstrating my ability to perform under pressure and produce excellent results.

Over 15 years of experience in administrative operations, sales coordination, and customer service across industries such as technology services, international trading, manufacturing, and FMCG. My background includes managing end-to-end order processing, vendor and customer coordination, export documentation, and system administration using platforms like SAP, Oracle, CRM, and ServiceNow.

Have worked in multinational environments across Asia, Europe, and Africa, building strong rapport with cross-functional teams and clients from diverse cultural backgrounds. Known for being well-organized and adaptable, I excel at structuring workflows, meeting deadlines, and ensuring smooth communication between departments to deliver timely and accurate outcomes.

Business and operations knowledge (LCCI Marketing, Import & Export, Purchasing Skills)

Technical competency (MS Excel, infrastructure support)

Communication advantage (Workplace Communication, Japanese language basic)