Carolyn Opsima

Hi! I'm Carolyn S. Opsima, a graduate of Bachelor in Business Administration, Major in Business Management at Silliman University, Philippines. I had a vast working experienced for more than 15 years from banking, sales, customer service, custodian & more. I've been working both local and international company such as Singapore Telecommunications (SingTel), a leading telco company based in Singapore. I was awarded as "Top Sales Executive" performer. Currently, I'm holding the position as a Telesales Executive at Kaplan Singapore - a leading private education institution in Singapore. 

I’m currently seeking a new working environment wherein I can use my talents and skills, and offers me the chance to grow. I am confident that I have the enthusiasm required to meet the developing needs at your company. If you need an employee who is dedicated, has pleasing personality, and willing to serve the company and its client’s with proficiency and excellence, I would be interested in working with you. 

I look forward to your favorable response and would greatly appreciate to have an opportunity to be included as one of your probable applicant. Thank you!

Sincerely yours,

Carolyn Sung Opsima
 

WORK EXPERIENCES:
• Kaplan Higher Education Academy, Singapore. (March 2022 till present)
➢ Telesales Representative
➢ Duties: Customer Service. Telemarketing outbound calls. Offering students various course programs from different universities.
➢ Achievements: Able to hit & even exceed monthly KPI’s.

• Singapore Telecommunications (2011 to 5 July 2020)
➢ Position: Telesales Executive
➢ Duties: Customer Service; Telemarketing on Bundle Services like Fiber, Mio Home Bundle, MIO TV standalone, Contents. Handling inbound & outbound calls
➢ Achievements : Able to hit or even exceed monthly target; learn to work under pressure; Able to provide customer service satisfaction to customers with proficiency and excellence.

• Globe Telecommunications, Philippines (2005-2010)
➢ Cashier/Customer Service Relations/Stock Custodian Reliever – Band A
➢ Duties: Accept bill payments for mobile, internet, landline accounts. Handle queries and complaints from subscribers. Approving officer for customer applications. Marketing of products and services. Process applications and do trouble shooting/configuration on technical stuff; Stock Custodian Reliever - handle stock inventories of the business center. Assure stocks are complete and well-organized.
➢ Achievements: I have the ability to handle various pressures, more flexible in handling multi-task jobs. Able to established a good working relationship with subscribers, co-workers and supervisors. Became more confident in handling risky jobs and most importantly, able to give excellent customer service satisfaction to clients with proficiency and excellence.

• China Banking Corporation, Philippines (Sept 2001-May 2004)
➢ New Accounts/Customer Service Relations
➢ Duties: Accept and process new accounts, handle queries and complains from clients, process time deposits.
➢ Achievements: I developed human relations skills and marketing skills. I learned to be More flexible in dealing clients. I managed to work under pressure.

• RCBC Savings Bank, Philippines (Aug 2001-Sept 2001)
➢ Bank Teller
➢ Duties: Accept deposits and withdrawals, customer related service, process check deposits. Marketing of products and services.
➢ Achievements: I learned to handle various pressures. I was able to be more vigilant and cautious in handling monetary terms despite it is a risky job.
➢ It enhances my confidence. Able to provide excellent and proficient. Customer satisfaction to clients.

• 1997-2001 Silliman University, Dumaguete City Philippines
                      Degree: Bachelor of Business Administration
                      Major: Business Management
•  1993-1997 Silliman University, Dumaguete City Philippines(High School)
• 1987-1993 Holy Cross High School, Dumaguete City Philippines(Elementary)