Colin Chew

I am sociable and ambitious. Always eager to gain new skills and experiences in different field. Ability to handle multiple task and seeking challenges along the way.

• Perform daily diagnostics and health check on the engineering software to ensure that the system is running as intended.
• Rendering support for onsite office via remote desktop connections with SSL
• Troubleshooting on issues that occurred and research on recurring problems
• Providing knowledge base solutions and supports
• Provide onsite support for onsite office once a month to do system health check and ensure that everything is going smoothly.
• Managing Active Directory with changing sets of processes and services.
• Maintaining Active Directory by the records up-to-date
• Escalating case incident tickets to relevant support team
• Managing Exchange in creating and troubleshooting end-users’ emails
• Managing AzureAD on users accounts, licenses and devices
• Inventory check on weekly basis

• Trained in Software Engineering with programming language (C++, Java, HTML)
• Worked on implementation and development of software and applications.
• Setting up basic databases.
• Acquired basic knowledge and functional skills on software testing.