Damian Yip

Seasoned F&B professional adapted to fast-paced environment with a solution-focused growth mindset and proven track record with testimonials locally and even overseas. Experienced in chain concepts, multiple store management business turnaround. Versatile in management, training and analysis. Adept at drawing keen data insights and establishing strong & dedicated stakeholder partnerships to support new business initiatives & outcomes. I am seeking opportunities to extend my passion for data driven operations solutions with a progressive organization.

Tian Tian Group
Senior Operations Managers (Head of Operations)
Nov 2020 - Mar 2022
 

Key Achievements:

• Won Top 3 in SG Food Masters 2021
• Improved profit margins by average 6% through COGS reduction for Ah Ma Chi Mian brand through data analysis, strategizing menu engineering and new SOPs 
• Reduced training period by 50%, by transforming operations workflow, conducting new training techniques (videos & tools) and introducing automation which elevated staff’s overall productivity and efficiency
• Streamlined task and duties and created new career development path to motivate ground staffs
• Simultaneously developed ground staff and opened 8 new outlets in less than 1-year, optimized store layout by introducing commercial kitchen setup & tools and maximized store front space for different layouts
• Lead change management through introducing data entry system and created business reports / dashboard 

Responsibilities:

• Worked closely and reporting to MD
• Collaborate and build rapport with business partners
• Conduct weekly store audits to uphold brand’s quality and consistency
• Coach, mentor and motivate operations team to achieve monthly targets and operations excellence and total customer experience
• Develop new content and improvise operations manual
• Budgeting, P&L, cost & waste accountability
• Lead business expansion projects, support business development and strategic business planning
• Drive alignment and compliance with government and establishment’s food safety & hygiene / workplace safety and health / staff conduct practices
• Negotiation of business contracts with suppliers and service providers
• Responsible for people and conflict management
• Responsible for business change and continuity

BreadTalk Pte Ltd
International Franchise Trainer
Apr 2019 - Jul 2020
 

Key Achievements:

• Launched and organized 1st ever BreadTalk International Franchise Operations Excellence Workshop targeting senior management including Brand Owners, Chief Operating Officers, General Managers and Operations Managers covering business development (incl site feasibility studies), P&L and operations
• Improved business partnering with franchisees and annual franchise sales by up to $14m (11.5%) in a year
• Successfully improved sales for franchisees by up to 15% through improving production processes and performing data analysis prioritizing production items
• Successfully coached and mentored franchisee’s operations staff to be best performing outlet in charge, which resulted in staff’s double promotion
• Co-developed planogram, menu engineering and Kanban production planning data tools to increase productivity, optimize production and waste reduction which is also shared to local Singapore team
• Developed franchise 1st ever training baking videos

Responsibilities:

• Directly report to SVP Franchise
• Responsible for operations excellence, sales revenue and overall profitability in SEA, India and Middle East Markets (Approx. 300+ outlets)
  • Approx. Total Annual Contribution (SGD): $5.6m; 
    • Top 3 contributors - Indonesia Philippines, Vietnam
    • Other contributors - Cambodia, Myanmar, Kuwait, Sri Lanka, Malaysia, India
• Responsible for new outlet selection & setup including strategic business planning, user acceptance testing and end-user training, operations workflow & requirements, and market research
• Manage process improvement and innovation projects including operations process & workflow, reporting, data integrity, productivity, and multiple sales channels
• Develop new content and updating of franchise manual using technical writing method. Creation and restructuring data analysis tools and materials to perform analysis, generating insights, revenue optimization and cost reduction based on stakeholders’ KPI achievements
• Conduct store compliance audits for sales & performance analysis, brand standards, hygiene and food safety and workplace safety 
• People manager focusing on talent and development, in charge of a 2-man team (Business Analyst and Trainer)

Belgarath Investments Pte Ltd
Area Manager
Apr 2019 - Jul 2020
 

Key Achievements:

• Initiated the development of food training technical videos which improved food consistency and quality
• Successfully reduce inventory cost by up to 50% through organizing inventory management training

Responsibilities:

• Accountable for outlet’s labor cost, food cost, inventory management and manpower and resources allocation
• Oversee a total of 7 cafe/takeaway concepts (Tampines Safra, Jalan Kayu, Paya Lebar, Sembawang (Jln Tampang), Jurong West Ave 1, Bukit Timah Rd, Hillv2)
• In-charge of training and managing restaurant managers on business management and technical skills to improve performance
• Implement and execute the local store marketing strategies to build store sales
• Innovate and improve operations efficiency and productivity through implementing new and updating existing SOPs
• Conduct audits to ensure QSC and adhered to safety and hygiene regulations

Manna 360 Pte Ltd
Operations Manager / Area Manager
Aug 2016 - Jan 2018
 

Key Achievements:

• Achieved the highest number of incentives (Area Manager)
• Awarded Gold award by CAG Quality Service Management for Changi Airport T2 Outlet
• Successfully improved overall sales by up to 7% through targeted marketing strategies
• Successfully reduced food wastage by 12% through implementation of new ordering method
• Successfully optimized staffing requirements and reduce labor cost by 7% through implementing innovative labor models

Responsibilities:

• Reporting and presenting to senior – top management
• Accountable for outlets’ financial performance, budgeting, inventory management, waste and cost control, manpower and resources allocation, and improving customer service
• Oversee 10 café/kiosk retail operations including a 24-hour outlet at Changi Airport T2, with a yearly portfolio of Approx. $8 million in revenue (Changi Airport T2, Tangs, Suntec City, North Point City, Paragon, Great World City, Raffles Place, Resort World, Vivo City, Jurong Point)
• Liaise with external parties on outlet opening/closure projects
• Work with other departments to ensure smooth workflow and coordination developing strategies to improve business performance
• Conduct audits to ensure QSC and adhered to safety and hygiene regulations
• Responsible for recruitment, training and appraisal of staff

McDonald's Restaurant Pte Ltd
Assistant Manager
Jun 2015 - Jul 2015
 

Key Achievements:

• Dean’s List for McDonald’s Shift Management Excellence Course & Team Challenge award
• Managing crew turnover to be below 50% through conducting training, implementing incentive programs and implementing a conducive work environment
• Achieved quarterly incentive for Q4’15 & Q1’16

Responsibilities:

• Take charge of restaurant’s QSC assurance and running good shifts
• Supervision of store operations, cash control and shift management
• Assisting the Restaurant manager to achieve sales target during shift
• Managed over 30 staffs to provide customer service excellence and consistent food quality within stipulated time
• Responsible for all aspects of the restaurant’s onboard operations, including food cost, inventory management, payroll and maintenance & repair
• Drive recruitment, training and marketing campaigns
• Plan incentive programs to motivate crew to achieve hourly sales target
• Plan crew bonding activities to create positive work culture and conducive work environment

Fish & Co Pte Ltd
Assistant Restaurant Business Manager
Mar 2015 - Jun 2015
 

Responsibilities:

• Handle back of house kitchen operations which included preparing mise en place, deep frying, grilling, coordinating and cooking
• Train new trainees with kitchen fundamentals
• Handle daily operations in the front of the house which includes being bar/food runner, bartender, cashier, greeter and taking customer’s reservation
• Conduct line checks, pre-shift briefing and floor positioning
• In-charge of manpower scheduling and inventory management 
• Ensuring total customer service experience and acquired a compliment within a short period of 2 weeks in the job
• Assist the Restaurant Business Manager in the upkeep of the outlet's sales, profit and loss, food quality, cleanliness and managing a team of 10 staff

• Degree in Business Marketing, Royal Melbourne Institute of Technology University
  (Offshore Program with Singapore Institute of Management), 2012
• Diploma in Culinary Arts, At-Sunrice GlobalChef Academy, 2015
• Diploma in Computer Engineering, Temasek Polytechnic, 2008