Darren Zhuang

Focused, dedicated and highly motivated professional with a proven track record of success in Operation & Support project management deliverable. Supporting projects and programs including scope management, quality management, resource management, schedule management, communications management and third-party contract management.

Working Experience

• SBS Transit                                                                                        

Project Manager 

• Assess, understand and predict the performance, integrity and condition of assets and enable timely interventions via Asset Condition Assessment to maintain overall railway network reliability
• Promote communication and collaboration within the team and also with other colleagues in the company
• Responsible for tracking & monitoring for digital trending and potential exploration of using data analytics algorithm to forecast deterioration rate of assets' condition
• ST Engineering Training & Simulation Systems Pte Ltd            
• Program Manger
• Overall responsible for the Operation & Maintenance technical Support (O&S) for Singapore Army Simulators in various camps
• Ensure O&S contract KPI compliance, operational efficiency and enhancement 
• Maintain budget and Asset Management
• Ensure performance, discipline, development and welfare of the O&S personnel under charge
• Engagement with stakeholders, customers & Authority (DSTA, DXO) to provide excellent customers service
• Participate in Business development, tender and contracting activities related to O&S
• Plan, Recommendations and Execution on obsolescence management and technical refresh approaches for the systems
• Provide maintenance and support guidance to user and Authority 
• Prepare and lead in both internal and external audits
• Organize Monthly and Quarterly meeting with Authority and maintenance team                 
• Managed 3rd Party vendors  to ensure they meet contractual and Service Level Agreement (SLA) compliance that support the maintenance activities 

 Project Manager 

• Involved Tender, development, build and organized of a France- Singapore Project (ATR Singapore Training Center)
• Forecast project costs, develop estimates and maintain budget throughout project duration
• Manage and prepare Contract Variation Agreement for project
• Coordinate technical specifications and endorsement for procurement activities
• Prepare and lead in both internal and external ISO audit 
• Manage day to day operation aspects of helpdesk system and support customer’s request within the  Training Center 
• Lead a team to provide infrastructure, IT, Security, Administrative and ensure entire maintenance and support infrastructure to better service of customer
• Generate and disseminate work orders to crews on duty 
• Manage technical process, resolve technical issues and system life cycle management (inclusive of aircraft parts) 
• Perform pre-operations, post-operations preparation of training devices as to ensure meets its KPI of  98% level of reliability for customers usage
• Monitor and prepare monthly KPI performance reports for both internal and external stakeholder
• Establish and maintain professional and productive customer relationships
• Investigate and resolve customer concerns promptly
• Arrange and conduct Technical skills training for team and IA students 

Project Manager

• Manage sales, technical issues and system life cycle management for a   Simulator based in Singapore Youth Flying Club (SYFC)

Senior Engineer

• Field Service Rep- Develop and provide after sale support to oversea project to resolve all customer queries and ensure contractual requirement meets the standards(Thailand & Pakistan)

• Nanyang Technological University                                             

Bachelor’s Degree in Electrical and Electronic Engineering

Class of Honours                 : Second Upper