Elisha Hong

Over the course of my 18-year career, I've developed a skill set that might be relevant to the Admin/Customer Service role including customer service, workflow prioritization and operations management. 

Overall, I have consistently demonstrated great communication, service and teamwork abilities in every aspect of my Sales Admin/ Customer Service Executive Position.

I have basic computer skills of Microsoft Word, Outlook, ERP and PowerPoint. I am passionate about providing the highest quality service and customer satisfaction. 

I am experience in responding to customer queries in a timely and accurate way, via phone, email or chat. Identify customer needs and provide quotation.  Monitoring customer complaints on social media and reach out to provide assistance.  Upselling of company product in a professional manner.  Liaising with internal/external supplier. Summiting of Monthly Sales Report. Managing P/O and invoices to ensure record & filing accuracy. Answering direct calls and messages. Resolve customer complaints regarding sales and service. Communicate with customers and other individuals to disseminate or explain information, take orders and address complaints. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Inventory and order materials, supplies, and services. 

Diploma in Food Services