Erwin Austria

A result-oriented individual adept in digital transformation projects performing business analyst and solution architecture.

Having been a Technology Consultant, I have strong technical skills acquired through various project experience from financial and banking sector, credit card system and being a business analyst for modernization mainframe project via a custom-built JAVA project.

TECHNICAL SKILLS

• LANGUAGES Skills: 

COBOL (13 years plus)

• Batch and Online Cobol Program (with and without DB2)
• CICS, JCL, VSAM

JAVA (modernization of mainframe project via a custom-built JAVA project)

• TOOL: CTRL-M/Cardlink/File Aid/OPC/Scheduler/DB2/HPALM/JIRA/Endeavour/Changeman/SDLC)

EMPLOYMENT HISTORY

PERIOD OF EMPLOYMENT : July 2021 – July 2023

NAME OF THE COMPANY : Accenture Singapore

POSITION : Business Analyst 

Projects Handled:

Client/Project Name:               CPF - Beacon

Platform/languages/tools:       COBOL, JCL, CICS, DB2, Easytrieve, Java, Angular JS

Role:                                       Business Analyst

Duties/Responsibilities:

• To gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage project scope.
• Prepare project documentation such as Requirement Specifications / Use Case Specifications to meet customers’ requirements and conforms to quality management process standards and procedures to minimise rework.
• Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
• Develop technical design specification and translate technical design into process/program specification. Involve in the design review session.
• Make changes to configurable items which include hardware, software, documentation, etc.
• Participate in Coding and Code Review.
• Assist in the integration testing, system testing, User Acceptance Test (UAT) & implementation activities.
• Prepare user manual and operations manual and facilitate training of users and operators in using the system.
• Provide post implementation support including production support and service requests.
• Have clear and open communication with customers on project issues or clarifications.
• Track the progress and provide updates to Project Manager
• Resolve problems and provide effective solution.

EMPLOYMENT HISTORY

PERIOD OF EMPLOYMENT : January 2021 – June 2021

NAME OF THE COMPANY : Comtel Solutions Pte. Ltd.

POSITION : Senior Analyst

Projects Handled:

Client/Project Name:               UOB – Production Support Management

Platform/languages/tools:       COBOL, JCL, CICS, VSAM, CTRL-M

Role:                                       Senior Analyst – Production Support

Duties/Responsibilities:

• Provide post implementation support including production support and service/user requests.
• Have clear and open communication with user support team / contact center escalation team
• Provide timely updates and supports on end-customer issues.
• Resolve problems and provide effective solution.

EMPLOYMENT HISTORY

PERIOD OF EMPLOYMENT : March 2019 – January 2021

NAME OF THE COMPANY : Accenture Singapore

POSITION : Business Analyst 

Projects Handled:

Client/Project Name:               CPF - Beacon

Platform/languages/tools:       COBOL, JCL, CICS, DB2, Easytrieve, Java, Angular JS

Role:                                       Business Analyst

Duties/Responsibilities:

• To gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage project scope.
• Prepare project documentation such as Requirement Specifications / Use Case Specifications to meet customers’ requirements and conforms to quality management process standards and procedures to minimise rework.
• Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
• Develop technical design specification and translate technical design into process/program specification. Involve in the design review session.
• Make changes to configurable items which include hardware, software, documentation, etc.
• Participate in Coding and Code Review.
• Assist in the integration testing, system testing, User Acceptance Test (UAT) & implementation activities.
• Prepare user manual and operations manual and facilitate training of users and operators in using the system.
• Provide post implementation support including production support and service requests.
• Have clear and open communication with customers on project issues or clarifications.
• Track the progress and provide updates to Project Manager
• Resolve problems and provide effective solution.

EMPLOYMENT HISTORY

PERIOD OF EMPLOYMENT : September 2017 – March 2019

NAME OF THE COMPANY : Kelly Services (Singapore) Pte Ltd

POSITION : Analyst Programmer 

Projects Handled:

Client/Project Name:               UOB - Credit Card System

Platform/languages/tools:       COBOL, JCL, VSAM, Cardlink, CICS, CTRL-M

Role:                                       Analyst Programmer 

Duties/Responsibilities:

• Involved in projects such as UOBT V2 Acquiring, UOBT E-statement and other enhancement projects.
• Involved in SIT (Software Integration Testing) and UAT (User Acceptance Testing) Batch Testing
• Online Keying and Batch Processing of Banking and Credit Card Functionalities.
• Develop COBOL, JCL, DB2 and VSAM, CICS programs.
• Provide impact analysis, solution design and working with other developers to deliver the functional, technical design specifications.
• Building and enhancing credit card system based on the design that conforms to the bank’s established IT standards and guidelines and is in compliance with regulatory requirements.
• Review system test scope and test results
• Support regional business-as-usual production issues and user queries.

PERIOD OF EMPLOYMENT : August 2014 – September 2017

NAME OF THE COMPANY : iTaC MSC Outsourcing Sdn. Bhd.

POSITION : Analyst Programmer / Senior Test Engineer

Projects Handled:

Client/Project Name:               Standard Chartered Bank Malaysia (Cardlink Test Team)

Platform/languages/tools:       COBOL, JCL, VSAM, Cardlink, CICS, CTRL-M

Role:                                       Senior Test Engineer

Duties/Responsibilities:

• Involved in SIT (Software Integration Testing) and UAT(User Acceptance Testing)
• Test Data Preparation and Creation, Test Region Setup, Test Planning, Regression Testing
• Blackbox/Whitebox Testing, Negative/Positive Testing
• Online Keying and Batch Processing of Banking and Credit Card Functionalities.
• Involved in Analysis, Design, Development, Testing, Implementation and Support Maintenance of Credit CardApplication software systems.

Projects Handled:

Client/Project Name:               CIMB (Application Mgmt 1 - Credit Card)

Duration:                                 9 months
Platform/languages/tools:       COBOL, JCL, VSAM, Cardlink, ICETOOL, CICS, OPC Scheduler

Role:                                       Analyst Programmer

Duties/Responsibilities:

• Created and modify COBOL and online programs, copybooks, JCL, PROC, control cards based on the business requirement and specifications using Cardlink
• Assigned to handle the following: development coding, unit testing, system integration testing (end-to-end batch run) and UAT testing (end-to-end batch run)
• Provides results of the UAT testing to the system support and business users for verification and checking
• Provides support until the project is implemented in the system and provide assistance during the implementation of the project.
•  Provide assistance and support to other teammates regarding the requirements and also helping them out on some technical queries.
• Provide assistance and support to business users and system supports regarding the projects we are implementing (e.g. data extraction for UAT testing, analysis if output has some discrepancy from the expected result, answer some queries if users have clarifications or questions about the project)
• Able to handle multiple projects per quarter with minimal support from leads.
•  Provide assistance and support to other teammates regarding the requirements and also helping them out on some technical queries.
• Provide assistance and support to business users and system supports regarding the projects we are implementing (e.g. data extraction for UAT testing, analysis if output has some discrepancy from the expected result, answer some queries if users have clarifications or questions about the project)
• Analyze and implement user requirement with minimum support from other team members. 

Projects Handled:

Client/Project Name:               HSBC Software Development (Malaysia) - Financial Transformation Program

Duration:                                 1 year and 1 month
Platform/languages/tools:        COBOL, Mainframe, TWS, Cognos

Role:                                        Analyst Programmer

Duties/Responsibilities:

• Created and modify cobol programs, copybooks, JCL, Procedure, SOE script (using TWS)
• Assigned to handle the following: development coding and unit testing, development results checking and fixing reject codes, prepare results for user validation (using MS Access), system test result checking.
• Provide assistance to other teammates regarding the implemented requirements.
• Provide final report using Cognos Report Studio for end-user validation. 
• Developed several system enhancements on a specific release based on user specifications. 
• Analyze and implement user requirement with minimum support from other team members. 
• Provide support to other teammates about the developed region-specific requirements and other project specific processes.
• Created project specific procedure documents that will be used as guide for new joiner and for other teammates that is working with same project.
• Conducted knowledge transfer session within Malaysia and other teammates from Hongkong about using the Cognos Report Studio and project specific tasks process.

EMPLOYMENT HISTORY

PERIOD OF EMPLOYMENT : April 2014 – June 2014

NAME OF THE COMPANY : FIS Global Solutions

POSITION : Programmer Analyst II/ Senior Software Engineer

Projects Handled:

Client/Project Name:             CSF IB

Duration:                                2 months
Platform/languages/tools:      COBOL, Mainframe, JCL

Role:                                      Developer/Support

Duties/Responsibilities:

• Assigned as developer to support bank request/s for report and document enhancement (e.g. Loan statements, Deposit Notices)
• Assigned to support different American Banks to provide final layout of the statements and notices to comply with the business requirements.
• Used Customized Statement Formatter Tool to create/modify new statements and notices.

EMPLOYMENT HISTORY

PERIOD OF EMPLOYMENT : January 2011 – April 2014

NAME OF THE COMPANY : Accenture Inc., Philippines 

POSITION : Software Engineering Analyst/Application Developer 

Projects Handled:

Client/Project Name:             Austrian Financial Institution/Bank

Duration:                                2 years
Platform/languages/tools:      COBOL, Mainframe,JCL, DB2 Native CICS

Role:                                      Software Engineer/Developer

Duties/Responsibilities:  

• Developed and enhanced new components that require the following functionalities: 
• Analyze, design and implement COBOL components (backend) with Java integration (front-end) for Core Banking components specifically Customer Information, Loans, Cards and Deposits 
• Handle lead roles (three workorders) during software development and system support for native CICS programs
• Provide functional, technical and/or project related information to colleagues.
• Assigned as POC (point of contact for CICS questions)
• Assigned as developer, Unit Tester, Assembly Tester – Components with medium to high complexity (COBOL, JCL,DB2,CICS,VSAM)
• Assigned to enhanced existing CICS maps and mapsets to handle the new business requirements. 
• Developed and modified old CICS program that also involves access in VSAM files. 
• Assigned as reviewer for peers of the same level.
• Assigned to lead a task/small project for a certain application.
• Participated in impact analysis during solution finding phase. 
• Assigned to create technical designs for batch and online components.
• Analyzed issues and errors and create solution to fix the bug/error in programs.

Projects Handled:

Client/Project Name:           Spanish Financial Institution/Bank

Duration:                              3 months
Platform/languages/tools:    COBOL, DB2, Rdz, SADE(Stand Alone Development Tool), 

Role:                                    Software Engineer/ Developer

Duties/Responsibilities:

• Develop and modified BATCH components using SADE Tool
• Assigned in a team that handles quick enhancement of online and batch programs that requires quick turnaround time

Projects Handled:

Client/Project Name:               Mexican Financial Institution/Bank

Duration:                                 10 months
Platform/languages/tools:       COBOL, Mainframe, CICS, JCL, RDz

Role:                                       Software Engineer/ Developer

Duties/Responsibilities:

• Assigned as developer and unit tester for components with low to high complexity (COBOL programs, JCL, DB2) and develop CICS maps and modifying CICS programs with low to medium of complexity.
• Used Mainframe tools such as ChangeMan, File Aid, QMF, Control-M and SADE (Stand Alone Development Environment)
• Created and Maintained Team’s Lessons Learned Tracker

A graduate of Bachelor of  Science in Computer Engineering