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Evelyn Stansilas

Evelyn Stansilas

RECRUITMENT EXECUTIVE

Insurance

Yishun New Town

Social

About Evelyn Stansilas:

I am seeking a full-time job in admin or market research 

Experience

March2018 to Dec 2023Recruitment Executive
Manulife Financial Advisory
 IndustryInsurance
 SpecializationActuarial Science/Statistics
 RoleOthers
 Position LevelJunior Executive
   
Oct 2012 - Jan 2018
(5 years 4 months)		Customer Service Officer/ Projects Executive/Lead Generating Specialist
Incall Systems Private Limited | Singapore
 IndustryCall Center / IT-Enabled Services / BPO
 SpecializationCustomer Service
 RoleCustomer Service - General
 Position LevelNon-Executive
 Monthly SalarySGD 0
 The role of a Customer Service officer with Incall Systems involved making outbound calls for DHL Global Forwarding  Customer.Satisfaction Study and to assist with Breast Awareness Campaign for Health Promotion Board. In my earlier years within Incall i have performed as a Lead Generating Specialist and also as a Project Executive trained to making day to day outbound calls to intended Customers from companies to follow up with invites for organised events. Within a day I am required to speak with up to 100 customers to follow up for their interest to attend upcoming events organised for International IT Events and also to call for Campaigns  to execute project requirements for various event IT brands  IBM / Dell EMC / Lenovo /Equinox/ Avnet /Equinox/ Redhat / Epson / Autodesk/  HP / SAP / Institute of Chartered Accountants /  Kaspersky . Autodesk brand campaigns were regarding licence renewals and promotion for licence subscriptions and Webinars.
   
Jan 2012 - Oct 2012
(10 months)		ASO (Appointment Setting Officer)
SJ GROUP / HSBC INSURANCE
 IndustryInsurance
 SpecializationCustomer Service
 RoleCall Centre Executive
 Position LevelNon-Executive
 Administering cold calls over the phone to represent functions as an Appointment Setting Officer for the Qualified Financial Planner.
   
Sep 2010 - Oct 2012
(2 years 2 months)		Market Research Telesurveyor
Xpress Works Pte Ltd
 IndustryR&D
 Specializationmarket research
 RoleOthers
 Position LevelFresh / Entry Level
 

The job scope is offered according to ongoing projects which require condensed summary of results based on cold calling to be submitted daily. Interesting.
Projects covered to date : 

Xpress Works Pte Ltd –Market Research 

Project for MICA- for Design Council Singapore 2010 

Project for Ernst and Young .SOFTWARE DESIGN / ARCHITECTURE / REAL ESTATE Sectors 

Project for MOM- Employability and Skills Development 2010

Project for WDA - CDC Customer Service Satisfaction 2010

Project for HPB - Health Screening Practices Survey 2010

Project for Design Singapore – Software Sector – 2010

Project for SMU – Graduate Employment Survey 2010 /2011


Project for SMU Graduate Employment 2010 
– Tamil Translation .

Project for Confidence in the Government and in its Policies

Project for NTU Social Attitudes of Singaporeans

Projects for PA. TELEPHONE AUDITS for PA Trainers 2010

Project for IPOS /Demand & Supply Side

Project for Republic Poly 2011 – 
Further Education Choices with Bukit Panjang Govt High 2011

Project for Frasers Centrepoint Malls' Service Journey Excellence – Customer Satisfaction Survey 2011 with Yew Tee Point Shopping Mall

Project for MICA -Pre Budget hot button issues- Monthly Sentiment Study 2011 .

Project for MICA - Post Budget 2011 – study

Project for NUS –Institute of Policy Studies 2011 .Singaporeans Polling Choices Study

Project for Republic Poly 2011 – Further Education Choices with Parents of Secondary School Children .

Project for WDA -CSS Survey 2011-(September 2011) (December 2011)

Project for SMU- Graduate Employability Survey 2011.

Project for Impact Satisfaction study -Confidence (Trainees) 2011

Work Experience 
Since 2010 September . 
Xpress Works Pte Ltd –Market Research 
Operations Executive / Telesurveyor / Admin – Data Entry Support .

   
Jun 2011 - Sep 2011
(4 months)		Accounts & Admin Assistant
GLOBAL TELE-TIMES (s) PTE LTD
 IndustryAccounting / Audit / Tax Services
 SpecializationFinance - General/Cost Accounting 
 RoleBasic Accounting/Bookkeeping/Accounts Executive
 Position LevelJunior Executive
 Monthly SalarySGD 1,200
 Preparing day to day invoices based  on sales for the trading product and also monthly preparation of bills and payment.Admin Duties include proper filing system and also updating computer excel documents.managedJournal entries-Payment Details - Sales Registry and Receipt Vocuhers together with Daily inventory stock taking and delivery orders processing .
   
Aug 2010 - Sep 2010
(2 months)		Temp Customer Service Officer for Member Relations
Central Provident Fund
 IndustryCall Center / IT-Enabled Services / BPO
 SpecializationCustomer Service
 RoleCustomer Service - General
 Position LevelNon-Executive
 Monthly SalarySGD 8
 I was trained to handle calls which were coming into Woodlands CPF Call Centre from Monday to Friday 8am to 5:30pm or 8:30am to 6pm. The duties different types of callers with different concerns towards their CPF Account matters ranging from MediSave balances, to Education Loans to Nomination matters and as well as handling Workfare Bonus ( WIS ) calls and National Projects related calls like GST Off-Set Package payouts and even had been trained to answer Member Relations Department concerns about Nomination and death matters. General enquiry include channeling calls to the right department for wrong transfers and proper transfer of calls was effective at all times . one month temp.
   
Aug 2010 - Aug 2010
(1 month)		Management Trainee (Sales & Marketing)
Sirius Star Marketing
 IndustryExhibitions / Event management / MICE
 SpecializationCorporate Strategy/Top Management
 RoleOthers
 Position LevelJunior Executive
 I was selected to take part in pioneering of Sirius Star Marketing's trail test efforts towards maximising potential sales results for SingTel's BPL Miotv promo trail test at housing estates during my trail selection to work as a Management Trainee for Sales and Marketing for the APPCO Group. I was able to succeed in selling on the street to a customer before two week probation ended. I was coached on the company's blueprints.
   
2010 - 2010
(1 month)		Fixed & Internet Line Enquiries Customer Service
SingTel
 IndustryCall Center / IT-Enabled Services / BPO
 SpecializationCustomer Service
 RoleCustomer Service - General
 Position LevelNon-Executive
 Monthly SalarySGD 1,400
 Designation

Answering Enquiries made over the Billing Hotline for SingTel's 
Fixed and Internet Line Enquiries within the Billing Department. 
I was hired for 3 months within Shirley's Team Lead. 

Evelyn Stansilas
F & I Billing Enquiries.
   
Aug 2009 - Nov 2009
(4 months)		Export Team Admin & Accounts  Co-ordinator
Vanguard Logistics Singapore Pte Ltd
 IndustryTransportation / Logistics
 SpecializationClerical/Administrative Support
 RoleContracts Administration
 Position LevelNon-Executive
 Monthly SalarySGD 1,200
 Daily communication to VLS Global Resource Centre in China from Singapore regarding EXPORT for day to day Exports.
   
Feb 2002 - Aug 2002
(7 months)		Customer Service Officer (6 MTHS CONTRACT)
Power Supply Ltd
 SpecializationCustomer Service
 Position LevelFresh / Entry Level
   

Education

 

Global MBA (De Monfort Uni) - Leicester (2021-2022)

 

Oklahoma City UniversityOklahoma City University

BACHELOR OF ARTS DEGREE (MASS COMM), Liberal Arts with Concentration in Mass Communications2002 - 2005

 

 

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