Fatimah Nawi

• Managed Shah Alam, Klang Valley and Negeri Sembilan Trade's portfolio.
• Supported trade partners impacted by Covid pandemic with working capital financing of clean overdraft, SME digital financing, letter of credit, invoice financing and fixed loan.
• Identified business development challenges and customer concerns for proactive resolution.
• Trained new employees on customer service, company policies and organizing strategies.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Diploma in Business Studies, Unniversiti Teknologi Mara (UiTM), Kelantan, Malaysia
• Graduated with Dean's List award of 3.66 CGPA/ 4.00.
• Continuing education in Degree in Business Administration. • Awarded with Best Student Award for first semester.