faye zaini
Customer Service / Support
Services offered
Dynamic, high-performing customer engagement professional with 5+ years of frontline, high-volume interaction experience and a proven ability to influence, persuade, and build trust quickly. Known for natural leadership, strong communication, and proactive problem solving. Experienced in managing diverse stakeholders—from government agencies to corporate partners—and consistently exceeding service and operational expectations. Bringing a sales driven mindset, resilience, and an unshakeable work ethic. Ready to thrive in a corporate development environment and deliver strong pipeline impact from day one.
Experience
Clinic Executive | Minmed Group Pte Ltd (Nov 2022 – Present)
Frontline lead handling 100+ interactions daily, building instant rapport across diverse customer profiles. Trusted liaison with MOH, insurers, and corporate clients—demonstrating ability to communicate value, influence decisions, and manage complex enquiries. Known for taking ownership, anticipating needs, and resolving issues before escalation. Frequently recognised for professionalism, reliability, and strong interpersonal leadership.
Customer Service Officer | CapitaLand Singapore (Jun 2022 – Nov 2022)
Managed customer enquiries, tenant escalations, redemptions, and mall campaigns while maintaining service excellence under high foot traffic. Worked closely with marketing, operations, and external stakeholders to deliver smooth event execution. Proven ability to handle high-pressure situations with confidence and clarity.
Sales Associate | Firefly Private Ltd (Jan 2016 – May 2016)
Met and exceeded daily sales KPIs through effective product recommendations, upselling, and customer engagement. Strengthened sales instincts by identifying buying signals and tailoring pitches. Contributed to store performance through strong ownership of operations, layout, and customer flow.
Customer Service Officer | CapitaLand Singapore (Nov 2013 – Mar 2014)
Delivered concierge support, campaign promotions, and redemption services. Collaborated with internal teams and mall tenants to resolve escalations efficiently, reinforcing strong communication and stakeholder management capabilities.
Education
Bowen Secondary School - GCE 'O' Levels
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