Gibson Chan

Hello! I am a IT Specialist with 6+ years of experience. Throughout my professional journey, I've embraced roles from being a freelance web developer that focuses on SMEs, to an EUC engineer for a holdings company. My experience is diverse, ranging from troubleshooting hardware to building custom PCs for B2C and B2B clients!

My talents are also not restricted to tech. I have taught participants in events on music and building teamwork, drafting UI/UX for websites and finding solutions to problems.

In a nutshell, I am a multifaceted professional with a zest for tech, music, and design, always eager to grow and take on new challenges!

Infosys iCompaz - Apr 2022 - Jul 2023
Temasek Holdings - EUC Engineer (L2)

• Provided onsite troubleshooting and issue resolution for users and VIPs.
• Diagnosing and planning next steps for hardware and software issues for corporate laptops and mobile devices.
• Facilitated onboarding, offboarding and refresh for IT assets.
• Setup of new IT assets for new users before onboarding.
• Setup of boardrooms and meeting rooms.
• Setup of IT assets in in-house events and major corporate events at external locations.
• Oversaw management for the company’s BCP site.
• Provided IT asset relocation for users from desk to desk.

ITMasters101, Sep 2019 - Apr 2022
PC Builder

• Diagnosed and resolved technical issues for laptops and desktops onsite for B2B and B2C.
• Provided custom solutions for desktops and workstations according to specific customer requirements.
• Conducted testing and quality control for newly assembled PCs.
• Assisted with hardware upgrades and cable management.
• Advised and recommended customers on hardware selection based on what is required from their needs.
• Negotiation and procurement of hardware parts from suppliers and distributors.
• Photography of builds and satisfied customers.

JOS Jardine Onesolution, Apr 2019 - Apr 2021
StarHub - Managed Services Helpdesk

• Assisted the MSOC (Managed Services Operating Centre) 24/7 Team with a diverse range of clientele, both locally and internationally.
• Attending customer requests or issues, creating tickets in the CRM system (SHARP), and escalating to the correct party. All customers have different needs and requirements, and most issues are usually different.
• Worked closely with the internal team and vendors to resolve customer issues.
• Basic troubleshooting through Remote Desktop Protocol.
• Monitoring network devices through software, such as SolarWinds and Aruba Airwave.
• Manage and create monthly reports through SolarWinds and Aruba Airwave.
• Onboarding new StarHub customers, every onboarding document has to be thoroughly checked and verified correctly to prevent future issues from arising.
• Keep track of all MSOC Customer SIDs and information in the database.
• Updated information in the CRM software and daily handover document on issues and important cases at the end of every shift.
  A*STAR - IT Support Analyst
• Troubleshooting and maintaining the A*STAR IT infrastructure.
• Cloning, migration, configuration, and deployment of new or existing machines.
• Attend to walk-in users and resolve issues remotely.
• Resolve issues for users with niche requirements (E.g. Scientific machines and specialized software).
• Optimize processes and workflows on the cloning and configuration of new or existing machines.
• Conducting wall-to-wall / asset checking on IT equipment in A*STAR.
• Providing laptop replacements for users.
• Setting up new Windows accounts and email accounts for users.

WebGuru, Feb 2018 – Feb 2019
Web Developer

• Provided Front-End Web Design services.
• Gathering requirements from Clients, creating Drafts, building Websites, SEO configuration and going live.
• Acquisition of Domain names and hosting on external or company servers.
• Tested websites and identifying issues pre-launch.
• Provided content generation and maintenance post-launch.
• Addon services for graphic design services.
• Addon services for photography and photo editing..

Infomedia System Services, Sep 2017 – Feb 2018
IT Support

• Diagnosing IT issues island-wide, ranging from insurance companies to a fish farm.
• Solved technical issues related to computers (hardware and software), servers, kvm switches and dvr.
• Provided services such as preventive maintenance and disaster recovery.
• Setup, update and configuration of new hardware.
• Website Development and website maintenance.
• Graphic Design services.

TEAM MUSIC (Freelance), Jan 2017 – Aug 2017
Facilitator

• Setup and teardown of audio equipment.
• Daily audio equipment check before the event starts.
• Teaching participants on how to play various instruments (Guitar, Ukulele, percussion instruments) within a certain time frame and encouraging teamwork by playing a song together at the end of the day.
• Take photos of Participants during events

MQSpectrum (Internship), Oct 2016 – Mar 2017
Software Tester

• Testing of Web and Mobile Applications for glitches and bugs.
• Create User Acceptance Test Scripts for Clients.
• Work with Clients to go through User Acceptance Tests.
• Recording Feedback from User Acceptance Tests.
• Identify bugs and create Agile Cards for Developers.
• Data Entry and Data Validation.

Ngee Ann Polytechnic 
Diploma in Information Technology, 2017

ITE West (Choa Chu Kang) 
Higher Nitec in Electronics, 2012 

ITE West (Bukit Batok) 
Nitec in Electronics, 2010 

Dunearn Secondary School  
GCE “N” Level, 2009