Gina Hwee Ling Tan G

Gina Hwee Ling Tan

Singapore

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engineering Freelancer

About me:

I possess all the skills and experience that you're looking for

I'm pretty confident that I am the best candidate for this job role. It's not just my background in the quality knowledge and experience , but also my people skills, which will be applicable in this position.

Education:

Nanyang Technologic of University
Department of Electrical and Electronic Engineering

BSc (Honours, 3rd class)

Experience:

Lead a team in the customer quality department to resolve customer quality issues, complaints and quality crises.

● Planned and hosted customer audit. Follow-up on customer audits CAR closure and ensure effectiveness in corrective actions and preventive action implemented. 

● Conducted regular meetings with customers to understand and address customer concerns or complaints.

● Monitored customer KPI performance and conducted regular internal meetings to drive improvement.

● Drive the internal team to respond to customer CAR on time and ensure effectiveness in corrective actions and preventive action implemented. 

● Prepared and conducted Customer scorecard & KPI performance to management. 

● Prepared and conducted Management Review meeting of customer quality requirements to ensure customer requirements are being met.
● Prepared and reported customer score cards to customers on time. 

●Established a system to keep track of all customer issues/ 8D to ensure CA/PA implemented and closure on time.
● Established Ship To Control & Ship To Notification for both internal and external. 

● Conducted internal audit to ensure effectiveness of QMS and compliance to ISO 9001 requirements.
● Managed Document Control and reviewed customer quality requirement documents to ensure compliance to ISO 9001 & internal documentation requirements.
● Achieving business plan targets whilst maximising profits at the desired margin. 

● Prepared and conducted regular Business Reviews with customers.
● Prepared and reported sale target & collection payment progress and communicated to the management quarterly.
● Ensured the achievement of key delivery, quality and performance metrics to maximize customer experience.
● Resolved all customer complaints such as poor delivery etc and quality issues.

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