Hakimbo Hakim

Highly motivated, energetic and focused individual with strong interpersonal and communication skills, who thrives in being involved in an environment of creativity, displays initiative and a positive outlook to all challenges, ideas generator, decisive and adaptable to change. Results driven, goal oriented, solid integrity with enterprising work ethic

I am a Customer Success and Account Management professional with over 15 years of experience in customer service and 5+ years in operations and account management across B2B SaaS, travel, logistics, and e-commerce. I have successfully managed enterprise and SMB accounts, driving growth, retention, and operational efficiency while collaborating cross-functionally with Product, Sales, and Marketing teams.

My expertise includes onboarding, implementation, upselling, and data-driven decision-making to enhance customer satisfaction. I have worked in global markets, managing accounts across Singapore, Vietnam, Japan, India, the Maldives, and Indonesia. With strong problem-solving skills, multilingual abilities (English, Malay, and conversational Mandarin), and a proactive approach, I thrive in fast-paced, customer-centric environments.

I hold a Master of Business Administration (MBA) from Northumbria University, completed in November 2023. Additionally, I earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning in 2010, equipping me with expertise in training, development, and instructional design. My education complements my hands-on experience in customer success, operations, and account management, providing a strong foundation in business strategy, leadership, and data-driven decision-making.